Student account refunds are delivered electronically via ACH direct deposit
If you have not done so already, please enroll in ACH Direct Deposit. It’s fast and easy!
- Log on to CU WEB: username@clarku.edu and password
- Select the Financial Aid and Student Accounts tab
- Select Student Accounts
- Click the Electronic Refunds link in the My Profile Setup menu
If you have a credit balance on your account and you have not set up ACH Direct Deposit in TouchNet, we will hold the credit until you have set up your refund profile. If you prefer that we hold the credit for future charges, or have any questions, please contact your Student Account Counselor.
Refunds
Refunds are processed based on account information at the time of issuance. The University reserves the right to reclaim any refund that has been issued in error. A refund will be considered issued in error if it was disbursed due to an administrative mistake, overpayment, incorrect account data, processing errors, or changes in circumstances. Changes in circumstances may include, but are not limited to, withdrawal from the University, adding/dropping courses, or a reduction in your aid.
Upon notification of an erroneous refund, the recipient must immediately return the full amount of the refund to the University. Failure to return an erroneous refund may result in account holds, billing adjustments, referral to collections, or other administrative actions as permitted by University policy and applicable law.
