OneCard Operations during COVID-19
Currently, the OneCard Office is suspending any walk-in customer service. All OneCard needs will be handled remotely. If you do not find the solution you need on our website (check out our FAQ section below), please reach out to Jane Switchenko, OneCard Coordinator, at firstname.lastname@example.org or call 508-793-7109.
Your First OneCard
If you are a new student, faculty, or staff, it is imperative that you upload a picture of yourself using the “Submit A Photo” button below. This will allow the OneCard Office to prepare your ID before you arrive on campus. All submitted photos must be a close-up, color, face-forward picture. The photo should not include hats, sunglasses, bandanas, scarves, inappropriate facial gestures, or hands near the face.
Once your photo has been submitted and approved, please note the following when arriving to campus:
- New Undergraduate Students: OneCards will be available in the Kneller after your first COVID test on campus.
- New Graduate Students: OneCards will be distributed by your school or department
- New Faculty or Staff: OneCards will be delivered to the Office of Human Resources.
Replacing a OneCard
In the event your OneCard is lost, stolen, damaged or faded, a replacement form must be submitted. Once submitted, you should expect an email by the next business day. This email will contain either pick up instructions or communication about addressing a damaged card. Please note that a $25 replacement fee may apply to lost cards.
About the OneCard
Your Clark OneCard looks like an ordinary university ID, but it’s much more than that. The OneCard acts as a key to a number of services on campus including:
Business and Financial Services at Clark University
Clark OneCard Office
Shaich Family Alumni and Student Engagement Center
939 Main Street
Worcester, MA 01610
All OneCard needs are currently being addressed remotely.
Please call or email if you need assistance.