The OneCard Office is temporarily suspending walk-in customer service. All inquiries will be handled remotely by either email or online requests. If you need to visit the OneCard office to address a specific need, make an appointment here.
If you would like to obtain a OneCard for identification purposes while enrolled remotely, you can contact the OneCard office and other arrangements will be made for delivery or pick-up.
If you do not find the solution you need on our website or in the FAQ section below, please contact us at firstname.lastname@example.org or call 1-508-793-7109.
Your First OneCard
If you are a new student or a new member of the faculty or staff, please upload a picture of yourself using the “Submit a Photo” button below. This will allow the OneCard Office to prepare your ID before you arrive on campus. All submitted photos must be a close-up, color, face-forward picture. The photo should not include hats, sunglasses, bandanas, scarves, inappropriate facial gestures, or hands near the face.
Once your photo has been submitted and approved, please note the following:
- New Undergraduate & Graduate Students: Provided you have uploaded a picture, your OneCard will be available upon your arrival to campus. Look for an email, prior to the time of your arrival, with information on where to collect your OneCard.
- New Faculty or Staff: After uploading your photo, you will receive an email within 24-48 hours with instructions for collecting your Card.
Replacing a OneCard
In the event your OneCard is lost, stolen, damaged, a replacement request must be submitted. Once submitted, you can expect an email by the next business day. This email will contain either pick up instructions or communication about repairing your damaged card. Please note that a $25 replacement fee may apply to lost cards.
About the OneCard
Your Clark OneCard looks like an ordinary university ID, but it’s much more than that. The OneCard acts as a key to a number of services on campus including:
Business and Financial Services at Clark University
Clark OneCard Office
Shaich Family Alumni and Student Engagement Center
939 Main Street
Worcester, MA 01610
All OneCard needs are currently being addressed remotely.
Please call or email if you need assistance.