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ITS uses a ticketing system called Web Help Desk (WHD) to identify, track and direct technology requests. Whenever you contact ITS (in person, by phone or by email) about any question, it’s likely that we will create a Web Help Desk ticket.

Clark community members can also use WHD to create and track their ITS tickets. At any time of the day, as long as they have Internet access, faculty, staff, and students can check on the status of current requests, previously resolved requests, and can open new requests via this service: ITS Web Help Desk

Frequently Asked Questions

Open a web browser and navigate to and log in using your Clark Account credentials. Once verified, you will be able to see Messages, submit a new Help Request, view your request History, and your personal Profile.

  • Requests can be submitted or checked on, any time, 24/7, even when the ITS Help Desk is closed.
  • You can view your request History to check on previously submitted requests.
  • Ability to upload file attachments to assist ITS in resolving your request.
  • Faculty and staff can view their respective Clark owned assets that ITS has inventoried.

Web Help Desk can be accessed by current faculty, staff, and students of Clark University.

Alumni, former students, faculty and staff should contact the ITS Help Desk via email ( or phone (508-793-7745) for assistance.

Contact Information

ITS Help Desk

Call or Email
Help Desk Hours
  • Thanksgiving Week hours

    Monday-Tuesday: 8am – 12am
    Wednesday: 8am – 5pm
    Thursday – Saturday: CLOSED
    Sunday: 12pm-12am