Skip to content

The ITS Help Desk utilizes a web based request service that members of the Clark community can access and track with their Clark Account. At any time of the day, as long as they have Internet access, faculty, staff, and students can check on the status of current requests, previously resolved requests, and can open new requests via this service: ITS Web Help Desk

Frequently Asked Questions

Open a web browser and navigate to http://itshelp.clarku.edu and log in using your Clark Account credentials. Once verified, you will be able to see Messages, submit a new Help Request, view your request History, and your personal Profile.

  • Requests can be submitted or checked on, any time, 24/7, even when the ITS Help Desk is closed.
  • A quick way to check Messages about service interruptions/outages.
  • You can view your request History to check on previously submitted requests.
  • Ability to upload file attachments to assist ITS in resolving your request.
  • Faculty and staff can view their respective Clark owned assets that ITS has inventoried.

The ITS Web Help Desk can be accessed with Clark Account information from current faculty, staff, and students of Clark University.
Alumni, former students, faculty and staff should contact the ITS Help Desk via email (helpdesk@clarku.edu) or phone (508-793-7745) for assistance.

Contact Information

ITS Help Desk

Call or Email
Help Desk Hours
  • Mon-Thu: 8am to 12am
    Fri: 8am – 5pm
    Saturday: 12pm - 5pm
    Sunday: 12pm - 12am

    Holidays:
    Closed on 9/4 and 9/5 (but open on 9/6)