Fresh, New System. Same, Great Support.
ITS is excited to announce an update to how we support your technology needs. Starting March 31, we are launching a support portal designed to make getting help faster, easier, and more transparent.
What’s New?
Updated Appearance: Emails from the Help Desk might look slightly different, but will still come from HelpDesk@clarku.edu
Track Your Requests: See the status of your open tickets at any time
Self-Service: Access a growing library of how-to guides to quickly resolve common issues.
Request Services: Order services, software or equipment through a simplified menu that will continue to expand over the coming months.
What’s Staying the Same?
We know many of you prefer the simplicity of an email, and that isn’t changing. You can still contact us by emailing HelpDesk@clarku.edu. The new portal is simply an additional option available if you want more visibility into your requests or prefer to find answers on your own.
What about my open tickets?
If you have an open ticket with the Help Desk, no action is required. Our team is still working hard on your behalf. During the transition, you may notice:
- New ticket numbers: Existing requests may be assigned a new ticket number.
- Updated email appearance: Emails from the Help Desk will look slightly different, but will still come from HelpDesk@clarku.edu.
- Seamless continuity: You can continue to reply directly to Help Desk emails just as you always have.
Why the change?
This new system helps our team work more efficiently including by categorizing and routing your requests, ensuring that the right expert gets to your ticket as quickly as possible.
