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Learn About ITS


Information Technology Services partners with faculty, staff and students to leverage the power of technology by providing creative solutions, responsive services and reliable access to an enabling infrastructure.


Information Technology Services advances the success of Clark University by understanding its community so well that solutions are sought, trusted, and in place as needs arise.


  • Customer Focused Solutions
  • Partnerships and Teamwork
  • Trust and Integrity
  • Transparency
  • Disciplined Thought; Disciplined Action
  • Healthy Work Environment
ITS team helping staff

Clark ITS News Letter

Nibble on some Bits & Bytes

Bits&Bytes is a newsletter published by Information Technology Services and is emailed to faculty and staff.  Each issue of Bits&Bytes contains articles, tips and tricks, and resource references to help you discover the breadth of tools and services available at Clark, and to help you navigate the ever changing world of information technology.

Organization and Structure

About ITS Teams

The Office of the Vice President for IT and CIO serves as the central coordinating body for enterprise-level IT initiatives at the University, including high-level, long-term organizational goals, strategic direction, IT governance, and performance/process management. The Office also addresses day-to-day operational concerns such as resource management, project management, cybersecurity and strategy alignment.  Transparency and inclusion in decision making, planning, budgeting, and day-to-day operations are core to the work and interactions of the various teams that make up the Division of Information Technology Services.

The Office of Administrative Information Services (AIS) is a subdivision of Information Technology Services (ITS).  AIS provides the faculty and staff of Clark University with technical support and training for the university’s Administrative Information Services. If you need help with your administrative information system, call or e-mail one of the staff listed below and they will be happy to assist you or help you find the right person to do so.

ATS advocates for and supports the thoughtful use of technology in teaching and learning. This includes faculty consultations, Canvas support, and much more. ATS is located on the 4th floor of the Goddard Library in Suite 407, but our team are always happy to meet you remotely or in your office or classroom.

Enterprise Applications maintains and provides technical support for the information systems that serve the administrative needs of employees and students. These systems include enterprise business applications like Banner, WordPress, Oracle, etc.  We also provide integration services between critical systems such as active directory, Microsoft Office, and other third party systems like Adirondack (housing), Simplicity (career services) and Slate (admissions application processing), to name a few.

In addition to supporting Clark’s enterprise systems, we partner with Administrative Information Services (AIS) and clients at every level of the organization (departments, business units, cross-functional groups) to identify and implement efficient, cost-effective IT solutions.

Clark’s Endpoint team is responsible for the end-user technology our community requires. This includes design, acquisition, implementation, maintenance, and securing our employee devices, computer labs, and printers. This team also provides third-tier support and software license management.

The Systems team maintains the back-end technical infrastructure required across the University. In addition to maintaining Clark’s data centers, AV infrastructure, physical security technology and information security, the team also provides researchers the technology they need to succeed, including Clark’s HPC cluster.  Much of the work done here goes unnoticed, but is used by everyone on campus daily.

The Help Desk is the front-line for ITS in supporting the Clark community’s IT needs, and helping all of our users become more comfortable and fluent using technology. The ITS help desk is located on the plaza level of the Academic Commons in Goddard Library.

Media Services coordinates audio visual needs across campus. This includes installing, maintaining and supporting classroom technology, support for campus events and offering equipment loans. The Media Services Office is in Jonas Clark Hall on the Ground Floor, two doors to the right of the main entrance at Red Square.

Our networking and telecommunications team support the communication infrastructure that enables collaboration across our campus. This team designs and maintains the copper and fiber infrastructure, switching, wireless, and voice systems as well as connectivity with external peer networks.

Student Employment Opportunities

Job Description:

Under the supervision of the Academic Technology and Client Support Services staff, Help Desk Staff will: assist students, faculty and staff (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. The staff will troubleshoot software and network connectivity problems for students, faculty and staff, and log tickets for all help calls as well as schedule appointments as needed; perform regularly scheduled walk-throughs of the Goddard Library Computing Areas and verify the working order of the computers and printer, replenishing printing supplies as needed; conduct weekly cleaning and maintenance of designated computing areas in the Goddard Library; keep supervisors informed of all issues, problems, and repairs of cluster equipment. Perform other duties as assigned.


Excellent customer service skills; working knowledge of Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or MAC troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, and the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self-motivated; Good time management skills and attention to details.

Apply for this position using Clark University’s Handshake Job Portal.

Job Description

Under the supervision of the Manager of Media Services and the Media Specialist the Media Services staff will support the use of audio visual equipment and media used by Clark University faculty, staff, students and guests. They schedule, deliver and set up AV equipment for classes and events, provide first level support to end users of the AV systems including basic troubleshooting and routine maintenance of AV systems and performs audio and video duplication and conversion services, proctors/operates equipment for events and may assist with audio/video production and installations. Performs other duties as assigned.


Qualified candidates will have excellent customer service skills and basic AV equipment troubleshooting skills. In addition, the candidate will possess: proficiency with PC and Mac operating systems, computer hardware, and application software; familiarity with computing resources on campus; the ability to lift up to 40 pounds; good time management skills, attention to detail and the ability to prioritize multiple tasks and meet deadlines.

Apply for this position using Clark University’s Handshake Job Portal.

Job Description

Under the supervision of the Academic Technology Services,  Academic Technology Staff collaborate with faculty and students on projects to enhance the teaching, learning, and research activities of the University.


The only absolute prerequisites are computer literacy, a strong desire to learn, attention to details; willingness to search for answers on one’s own, a cheerful attitude and a good sense of humor. Students will be able to further develop their skills through project teams and special training. Any skills in the following areas are especially valuable; strong writing skills; Internet research techniques; excellent problem solving skills; HTML, web design or project management; graphic design; JavaScript, Java, database design.

Apply for this position using Clark University’s Handshake Job Portal.

Job Description

ITS has many other positions open across the department including in Networking, Systems, Endpoint and Administrative Information Services.

Learn more by searching from ITS on  Clark University’s Handshake Job Portal.

Contact Information

ITS Help Desk

Call or Email
Summer 2024 Hours
  • Monday-Friday: 8am – 5pm
    Holidays: Closed