Learn About ITS

The Office of the Vice President for IT and CIO serves as the central coordinating body for enterprise-level IT initiatives at the University, including high-level, long-term organizational goals, strategic direction, IT governance, and performance/process management. The Office also addresses day-to-day operational concerns such as resource management, project management, cybersecurity and strategy alignment.  Transparency and inclusion in decision making, planning, budgeting, and day-to-day operations are core to the work and interactions of the various teams that make up the Division of Information Technology Services.

The Office of Administrative Information Services (AIS) is a subdivision of Information Technology Services (ITS).  AIS provides the faculty and staff of Clark University with technical support and training for the university’s Administrative Information Services. If you need help with your administrative information system, call or e-mail one of the staff listed below and they will be happy to assist you or help you find the right person to do so.

ATS advocates for and supports the thoughtful use of technology in teaching and learning. This includes faculty consultations, Canvas support, and much more. ATS is located on the 4^th floor of the Goddard Library in Suite 407, but our team are always happy to meet you remotely or in your office or classroom.

Enterprise Applications maintains and provides technical support for the information systems that serve the administrative needs of employees and students. These systems include enterprise business applications like Banner, WordPress, Oracle, etc.  We also provide integration services between critical systems such as active directory, Microsoft Office, and other third party systems like Adirondack (housing), Simplicity (career services) and Slate (admissions application processing), to name a few.

In addition to supporting Clark’s enterprise systems, we partner with Administrative Information Services (AIS) and clients at every level of the organization (departments, business units, cross-functional groups) to identify and implement efficient, cost-effective IT solutions.

Clark’s Endpoint team is responsible for the end-user technology our community requires. This includes design, acquisition, implementation, maintenance, and securing our employee devices, computer labs, and printers. This team also provides third-tier support and software license management.

The Systems team maintains the back-end technical infrastructure required across the University. In addition to maintaining Clark’s data centers, AV infrastructure, physical security technology and information security, the team also provides researchers the technology they need to succeed, including Clark’s HPC cluster.  Much of the work done here goes unnoticed, but is used by everyone on campus daily.

The Help Desk is the front-line for ITS in supporting the Clark community’s IT needs, and helping all of our users become more comfortable and fluent using technology. The ITS help desk is located on the plaza level of the Academic Commons in Goddard Library.

Media Services coordinates audio visual needs across campus. This includes installing, maintaining and supporting classroom technology, support for campus events and offering equipment loans. The Media Services Office is in Jonas Clark Hall on the Ground Floor, two doors to the right of the main entrance at Red Square.

Our networking and telecommunications team support the communication infrastructure that enables collaboration across our campus. This team designs and maintains the copper and fiber infrastructure, switching, wireless, and voice systems as well as connectivity with external peer networks.