Under the supervision of the Academic Technology and Client Support Services staff, Help Desk Staff will: assist students, faculty and staff (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. The staff will troubleshoot software and network connectivity problems for students, faculty and staff, and log tickets for all help calls as well as schedule appointments as needed; perform regularly scheduled walk-throughs of the Goddard Library Computing Areas and verify the working order of the computers and printer, replenishing printing supplies as needed; conduct weekly cleaning and maintenance of designated computing areas in the Goddard Library; keep supervisors informed of all issues, problems, and repairs of cluster equipment. Perform other duties as assigned.
Excellent customer service skills; working knowledge of Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or MAC troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, and the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self-motivated; Good time management skills and attention to details.
Apply for this position using Clark University’s Handshake Job Portal.