Job Description:
Under the supervision of a student supervisor and the ITS Client Support Services staff, Desktop Support Technicians will assist faculty, staff, and students (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. Technicians will troubleshoot and repair hardware, software, and network problems for faculty, staff and students; Disseminate information about changes in procedures, work-arounds, diagnostics, or problems; Inform the appropriate ITS staff of reported issues/problems with campus computing resources; Log, update and solve outstanding Help Desk tickets; Participate in monthly meetings with ITS staff to get updates and discuss Help Desk related matters; Perform other duties as assigned.
Qualifications/Requirements:
One or two semesters employment as a Clark Help Desk Consultant; Excellent customer service skills; Proficiency with Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or Mac troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self motivated; Good time management skills and attention to details.
Apply for this position using Clark University’s Handshake Job Portal.