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Learn About ITS

Mission

Information Technology Services partners with faculty, staff and students to leverage the power of technology by providing creative solutions, responsive services and reliable access to an enabling infrastructure.

Vision

Information Technology Services advances the success of Clark University by understanding its community so well that solutions are sought, trusted, and in place as needs arise.

Values

  • Customer Focused Solutions
  • Partnerships and Teamwork
  • Trust and Integrity
  • Transparency
  • Disciplined Thought; Disciplined Action
  • Healthy Work Environment
ITS team helping staff

Clark ITS News Letter

Nibble on some Bits & Bytes

Bits&Bytes is a newsletter published by Information Technology Services and is emailed to faculty and staff.  Each issue of Bits&Bytes contains articles, tips and tricks, and resource references to help you discover the breadth of tools and services available at Clark, and to help you navigate the ever changing world of information technology.

Organization and Structure

About ITS Teams

The Office of the Vice President for IT and CIO serves as the central coordinating body for enterprise-level IT initiatives at the University, including high-level, long-term organizational goals, strategic direction, IT governance, and performance/process management. The Office also addresses day-to-day operational concerns such as resource management, project management, cybersecurity and strategy alignment.  Transparency and inclusion in decision making, planning, budgeting, and day-to-day operations are core to the work and interactions of the various teams that make up the Division of Information Technology Services.

The Office of Administrative Information Services (AIS) is a subdivision of Information Technology Services (ITS).  AIS provides the faculty and staff of Clark University with technical support and training for the university’s Administrative Information Services. If you need help with your administrative information system, call or e-mail one of the staff listed below and they will be happy to assist you or help you find the right person to do so.

ATS advocates for and supports the thoughtful use of technology in teaching and learning. This includes faculty consultations, Moodle support, training and support in technologies such as WordPress, Digital Commons, Panopto and much more. ATS is located on the 4th floor of the Goddard Library in Suite 407, but our team are always happy to meet you in your office or classroom.

Enterprise Applications maintains and provides technical support for the information systems that serve the administrative needs of employees and students. These systems include enterprise business applications like Banner, WordPress, Oracle, etc.  We also provide integration services between critical systems such as active directory, Microsoft Office, and other third party systems like Adirondack (housing), Simplicity (career services) and Slate (admissions application processing), to name a few.

In addition to supporting Clark’s enterprise systems, we partner with Administrative Information Services (AIS) and clients at every level of the organization (departments, business units, cross functional groups) to identify and implement efficient, cost-effective IT solutions.

Endpoint Systems Administration: Clark’s Endpoint team is responsible for the end-user technology our community requires.  This includes design, acquisition, implementation, maintenance, and securing our employee devices, computer labs, and printers.  This team also provides third-tier support and software license management.

Enterprise Technology Systems: The Enterprise Technology Systems team maintains the back-end technical infrastructure required across the University.  In addition to maintaining Clark’s data centers, AV infrastructure, physical security technology and information security, the team also provides researchers the technology they need to succeed, including Clark’s HPC cluster.  Much of the work done here goes unnoticed, but is used by everyone on campus daily.

The Help Desk is ITS’ front-line in supporting the Clark community’s IT needs, and helping all of our users become more comfortable and fluent using technology. The ITS help desk is located on the plaza level of the Academic Commons in Goddard Library.

Media Services coordinates audio visual needs across campus. This includes installing, maintaining and supporting classroom technology, support for campus events and offering equipment loans. The Media Services Office is in Jonas Clark Hall on the Ground Floor, two doors to the right of the main entrance at Red Square.

Networking and Telecommunications: Our networking and telecommunications team support the communication infrastructure that enables collaboration across our campus.  This team designs and maintains the copper and fiber infrastructure, switching, wireless, and voice systems as well as connectivity with external peer networks.

Student Employment Opportunities

Job Description:

Under the supervision of the Academic Technology and Client Support Services staff, Help Desk Consultants will: assist students, faculty and staff (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. The consultants will troubleshoot software and network connectivity problems for students, faculty and staff, and log tickets for all help calls as well as schedule appointments for Client Support Technicians as needed; proctor the computer lab in the Academic Commons during scheduled hours; perform regularly scheduled walk-throughs of the Goddard Library Computing Areas and verify the working order of the computers and printer, replenishing printing supplies as needed; conduct weekly cleaning and maintenance of designated computing areas in the Goddard Library; keep supervisors informed of all issues, problems, and repairs of cluster equipment. Perform other duties as assigned.

Qualifications/Requirements:

Excellent customer service skills; working knowledge of Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or MAC troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, and the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self-motivated; Good time management skills and attention to details.

Apply for this position using Clark University’s Handshake Job Portal.

Job Description:

Under the supervision of a student supervisor and the ITS Client Support Services staff, Desktop Support Technicians will assist faculty, staff, and students (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. Technicians will troubleshoot and repair hardware, software, and network problems for faculty, staff and students; Disseminate information about changes in procedures, work-arounds, diagnostics, or problems; Inform the appropriate ITS staff of reported issues/problems with campus computing resources; Log, update and solve outstanding Help Desk tickets; Participate in monthly meetings with ITS staff to get updates and discuss Help Desk related matters; Perform other duties as assigned.

Qualifications/Requirements:

One or two semesters employment as a Clark Help Desk Consultant; Excellent customer service skills; Proficiency with Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or Mac troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self motivated; Good time management skills and attention to details.

Apply for this position using Clark University’s Handshake Job Portal.

Job Description

Under the supervision of the Manager of Media Services and the Media Specialist the Media Services Intern (MSI) will support the use of audio visual equipment and media used by Clark University faculty, staff, students and guests. The MSI will schedule, deliver and set up AV equipment for classes and events, provide first level support to end users of the AV systems including basic troubleshooting and routine maintenance of AV systems. The MSA performs audio and video duplication and conversion services, proctors/operates equipment for events and may assist with audio/video production and installations. Performs other duties as assigned.

Qualifications/Requirements

Qualified candidates will have excellent customer service skills and basic AV equipment troubleshooting skills. In addition, the candidate will possess: proficiency with PC and Mac operating systems, computer hardware, and application software; familiarity with computing resources on campus; the ability to lift up to 40 pounds; good time management skills, attention to detail and the ability to prioritize multiple tasks and meet deadlines.

Apply for this position using Clark University’s Handshake Job Portal.

Job Description

Under the supervision of the Academic Technologists,  Academic Technology Interns collaborate with faculty and students on projects to enhance the teaching, learning, and research activities of the University.

Depending on student skills and abilities work might include:

  • Moodle support and course development, Q/A testing, documentation;
  • Multimedia production including: basic audio-visual production and post-production tasks; image manipulation;
  • Web development (primarily with WordPress);
  • Creating documentation for supported services;
  • Poster printing; and
  • Other projects/duties as assigned.

Qualifications/Requirements

The only absolute prerequisites are computer literacy, a strong desire to learn, attention to details; willingness to search for answers on one’s own, a cheerful attitude and a good sense of humor. Students will be able to further develop their skills through project teams and special training. Any skills in the following areas are especially valuable; strong writing skills; Internet research techniques; excellent problem solving skills; HTML, web design or project management; graphic design; JavaScript, Java, database design.

Apply for this position using Clark University’s Handshake Job Portal.

Job Description

Under the supervision of the Academic Technologists, the Programming Intern will produce robust, well-coded applications, “widgets”, and other technical solutions associated with open source software Clark has adopted and various other initiatives.  Work will include:

  • Installing and configuring open source applications we’ve adopted or are considering for adoption;
  • Customizing modules as needed, and potentially creating new open-source modules;
  • Translating predetermined logic into appropriate coded solutions;
  • Design, develop and test applications employing PHP, MySQL, CSS and Javascript in a LAMP stack;
  • Complete work using an established development protocol and manage version control ;
  • Troubleshooting browser and platform agreement issues;
  • Assisting (and in some cases leading) our team in testing, maintenance, and troubleshooting of applications and/or modules;
  • Producing technical documentation as needed;
  • Estimating and managing time effectively as well as providing project status updates, in order to meet timelines and expectations; and
  • Other duties/projects as assigned.

Qualifications/Requirements

An ability to take direction, write and document “clean” code, problem solve, and discuss design ideas at a functional level are integral to the position.  Skills in the following areas are desired: CSS,  MySQL, interface design, JavaScript, database design, Linux or UNIX like operating systems.  Basic programming and scripting knowledge is required (PHP/Perl/Python). Qualified candidates should be hardworking, able to accomplish goals with little supervision and be very quick learners. Excellent written and verbal communication skills are required.

Apply for this position using Clark University’s Handshake Job Portal.

Contact Information

Call, Email or Visit

ITS Help Desk
Hours of Operation
  • Monday - Thursday: 8:00 AM – 2:00 AM
  • Friday: 8:00 AM – 5:00 PM
  • Saturday: Noon – 5:00 PM
  • Sunday: Noon – 2:00 AM