Policies and Standards
Clark Account Policy
The Clark Account provides access to computing resources across the University.
Appropriate Use Policy
This policy sets forth standards for responsible and acceptable use of Clark University’s Information Technology Systems (ITS) resources.
Security Extension to Appropriate Use Policy
The purpose of this Security Extension to the Policy on Appropriate Use of Clark’s Information Technology System is to define the policy governing connecting devices to the network.
Network File Services and Storage Policies
Information Technology Services (ITS) provides centralized network file storage, sharing and backup services to individuals, groups and departments across the University. Review the purpose of these policies.
Remote Access Policy
This policy is to state the requirements for remote access to computing resources hosted at Clark University using Virtual Private Network (VPN) technology.
Data Security Policy - All Employees
Take the time to review our Data Security Policy for All Faculty, Staff and Student Employees.
Data Security Policy - Supervisors and Data Managers
Take the time to review our Data Security Policy for Supervisors, Data Managers and Data Custodians.
Document Retention and Destruction Policy
This policy supplements and supports the Clark University Data Security Policies by defining the University’s procedures for retaining and destroying documents containing any Confidential and/or Restricted data types.
Change Management Policy
The purpose of change management is to ensure that standardized methods and procedures are used to alter the production environment, minimizing negative impact to services and customers and ensure audit compliance.
Clark University expects all members of its community to respect the rights of intellectual property ownership by adhering to the United States copyright laws.
File Sharing and Copyright Awareness
Clark University provides its faculty, staff and students with access to the electronic resources they need to support its mission of education, research and service. Learn about our policies for file sharing and copyright.
File Sharing and the Higher Education Opportunity Act
Learn about Filing Sharing and the Higher Education Opportunity Act and how is it related to P2P file sharing.
The purpose of this policy is to ensure the proper use of Clark University’s electronic mail communication system and make users of the email system aware of what Clark University deems to be acceptable and prohibited use.
Email List Serve Policy
The purpose of a list must be to further or augment one of the primary activities of the University, which include education, research, and teaching.
ITS Help Desk
Academic Commons, Plaza Level
Fall Term Hours
Mon-Th: 8am – 12am
Fri: 8am – 5pm
Sat: 12pm- 5pm
Sun: 12pm -12am
Hours may vary on university holidays.