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All current members of the Clark community are provided mailboxes in the Microsoft 365 service. Clark University sends all electronic communications using this account.

You may access your Clark email on or off-campus with a variety of connection methods including the Web, using your preferred email client (the ITS Help Desk supports Outlook), or apps for your mobile device. If you wish to login via the web, there is a link in the ClarkYOU portal or you can connect directly via the URL

Your Clark account is what you’ll use to access your email. When prompted for your username, specify it in the form of your Clark email address. If you need to change your password, use the Password Change Utility linked here.

Clark University sends electronic communications via your address. Email forwarding will take all email sent to your Clark University email address ( and forward it to another email address you specify.

If you choose to forward your email to an alternate address, we cannot guarantee delivery. Please note you are still responsible for all electronic communications sent to you, so if you choose to forward make sure you’ve tested to ensure delivery is working.

Click here to set up Email Forwarding through Office365.

Click here for step-by-step instructions on how to set up Email Forwarding.

Departmental mailboxes can streamline correspondence for groups on campus. A departmental mailbox can be set up as the department or group’s name and multiple individuals can be access, read and send email from that mailbox.

Faculty and Staff: request a group mailbox here.
Student Organizations: request a group mailbox here.

Check your Email on your Device

With many clients, you’ll have a choice of using Exchange/ActiveSync or IMAP to connect. ITS strongly recommends Exchange because it has several advantages, including easier setup (it only requires that you provide your email address and password for set up while IMAP requires server information) and Exchange provides direct access to all of the folders that are part of your mailbox.


For any service that uses autodiscover or autosync, use your Clark email address as the username and/or the email address, i.e.

Exchange ActiveSync Setting

  • Server name:


  • Use your email address as your username
  • Use the same password you use to login to other Clark services
Contact Information

ITS Help Desk

Call or Email
Summer 2024 Hours
  • Monday-Friday: 8am – 5pm
    Wed., June 19: Closed in observance of Juneteeth