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With over 1400 Wireless Access Points (WAPs) installed across the campus, WiFi is available across campus and can accommodate 1000’s of wireless devices at any given time. The spaces are noted to the right.  noted below. ClarkWiFi, ClarkGuestWiFi, and eduroam are available anywhere there is wireless access.

Clark is one of thousands of institutions providing eduroam network access on campus. Anyone from a participating institution can connect to these networks, facilitating productivity for visiting faculty and students while away from home, without any additional configuration to their computers or mobile devices.

Frequently Asked Questions

Guests can connect to the eduroam wireless network if you are a faculty, staff or student at an institution that also subscribes to eduroam. Otherwise, you can connect to ClarkGuestWiFi.

Eduroam

If your home institution subscribes to eduroam, connect to that network and supply your home institution’s credentials.

Guest WiFi

If connecting via ClarkGuestWiFi, follow these instructions.

When you connect to ClarkGuestWiFi, you will log in with social media account credentials. Clark does not have access to or store the account you use. You will be redirected to the social media site and your account will be authenticated against its servers. That service will then validate your identity and let you log on to our wireless network.

Clark maintains a 5GB connection to the internet.

Wireless networking and the internet are shared technologies — all devices connected to a wireless access point share the total speed of that one wireless access point. If someone is downloading an enormous file or streaming large amounts of video, everyone else using the same wireless access point may see a reduction in speed. Clark’s 2014 wireless network upgrade quadrupled the number of access points across campus to minimize the number of devices connected to each access point.

A wireless connection is shared across all the users on a specific access point. A wired connection is not shared in the same way. Wireless technology is also susceptible to many forms of interference, like a microwave or weather radar station, which do not affect a wired connection.

Maybe. If you are using a Mac, please check your settings against the settings here.

For best performance, no matter what platform, there are things you should never do to an access point: hang things on it, cover it, hit it, get it wet, pile furniture in front of it, or anything else that would damage it.

Wired or wireless gaming devices have to be registered through their browser to get online. Game systems that don’t have a browser, like the Xbox360, have to be manually added by contacting the ITS Help Desk. Please have the MAC address of your device available when contacting the ITS Help Desk.

ClarkWiFi uses the most secure wireless technology currently available, WPA2-Enterprise. We make every reasonable effort to protect your computing environment. Sites that require a high level of security (e.g., online banking) protect your information with additional technology. If you use the wired network, Clark uses switches to assist in isolating your specific network traffic. When browsing the web on any connection, we highly suggest using HTTPS to further secure your information.

We will never enter your personal residence hall room without your knowledge. If there is a problem and we need to service equipment in your room, the ITS Help Desk will make an appointment with you. In suites with common areas, we may enter the common area of a suite to service or install equipment, but will not enter an individual student’s room.

If there is damage to an AP, a charge will be assessed to everyone in your room, suite, or floor. A damaged AP225 will result in a $1,500 charge. A damaged AP205H will result in a $500 charge.

Contact Information

ITS Help Desk

Call, email or visit
For the Summer semester, the Help Desk will only provide in-person support by appointment. Phone or email support is available during the hours of operation:
  • Monday – Thursday: 8 AM - 8 PM
  • Friday: 8 AM- 5 PM
  • Saturday & Sunday: 12 PM - 5 PM