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Clark University
Office of
Information Technology Services

With more than 1,400 Wireless Access Points (WAPs) installed across campus, WiFi is available in most buildings and can accommodate thousands of wireless devices at any given time. ClarkWiFi, ClarkGuestWiFi, and eduroam are available anywhere there is wireless access. Additional information about WiFi coverage is noted to the right.

Clark is one of a huge number of institutions providing eduroam network access on campus. Anyone from a participating institution can connect to these networks, facilitating productivity for visiting faculty and students while away from home, without any additional configuration to their computers or mobile devices.

Connecting to Clark WiFi

If you are a member of the Clark community, you need:

  • To be physically located where there is ClarkWiFi coverage.
  • A wireless device compatible with 802.11 a/g/n/ac and the WPA2 Enterprise standard.
  • To be connected to the wireless networks broadcasting as either ClarkWiFi or Eduroam.
  • Your Clark Account credentials.
  • The first time you’re on campus, register your device on the Clark network, http://clarknet.clarku.edu. In order to register your computer, it must have up-to-date antivirus software (Clark provides this for free) and security patches.

If you are a guest at Clark, you need:

  • To be physically located where there is ClarkWiFi coverage.
  • A wireless device compatible with 802.11 a/g/n/ac.
  • To be connected to the wireless networks broadcasting as either ClarkGuestWiFi or Eduroam.
  • If connected via Eduroam, supply your home institution credentials. If connected via ClarkGuestWiFi, follow these instructions.
    • When you connect to ClarkGuestWiFi, you will log in with social media account credentials. Clark does not have access to or store the account you use. You will be redirected to the social media site and your account will be authenticated against its servers. That service will then validate your identity and let you log on to our wireless network.

Frequently Asked Questions

Clark maintains a 5GB connection to the internet.

Wireless networking and the internet are shared technologies — all devices connected to a wireless access point share the total speed of that one wireless access point. If someone is downloading an enormous file or streaming large amounts of video, everyone else using the same wireless access point may see a reduction in speed. Clark’s 2014 wireless network upgrade quadrupled the number of access points across campus to minimize the number of devices connected to each access point.

A wireless connection is shared across all the users on a specific access point. A wired connection is not shared in the same way. Wireless technology is also susceptible to many forms of interference, like a microwave or weather radar station, which do not affect a wired connection.

Maybe. If you are using a Mac, please check your settings against the settings here.

For best performance, no matter what platform, there are things you should never do to an access point: hang things on it, cover it, hit it, get it wet, pile furniture in front of it, or anything else that would damage it.

Wired or wireless gaming devices have to be registered through their browser to get online. Game systems that don’t have a browser, like the Xbox360, have to be manually added by contacting the ITS Help Desk. Please have the MAC address of your device available when contacting the ITS Help Desk.

ClarkWiFi uses the most secure wireless technology currently available, WPA2-Enterprise. We make every reasonable effort to protect your computing environment. Sites that require a high level of security (e.g., online banking) protect your information with additional technology. If you use the wired network, Clark uses switches to assist in isolating your specific network traffic. When browsing the web on any connection, we highly suggest using HTTPS to further secure your information.

We will never enter your personal residence hall room without your knowledge. If there is a problem and we need to service equipment in your room, the ITS Help Desk will make an appointment with you. In suites with common areas, we may enter the common area of a suite to service or install equipment, but will not enter an individual student’s room.

If there is damage to an AP, a charge will be assessed to everyone in your room, suite, or floor. A damaged AP225 will result in a $1,500 charge. A damaged AP205H will result in a $500 charge.

Contact Information

ITS Help Desk

Call, email or visit
Starting Saturday, March 21st the Help Desk will no longer provide in-person support. Phone or email support is available during the hours of operation:
  • Monday – Thursday: 8 AM - 8 PM
  • Friday: 8 AM- 5 PM
  • Saturday & Sunday: 12 PM - 5 PM