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Printing Services

Color printing is now available The color printer is located in the copy room, 2nd floor Goddard Library. The pricing for color is $0.30 per single sided page and $0.57 for a duplex page.

OneCard Printing

All students at Clark receive a free printing allowance each semester which may be redeemed in any community printing area (e.g., printing in public labs, the Goddard Library, etc.). The free printing allocations (per semester) are distributed to all active students as follows:

• $35 – Fall Semester (renewed in late August)
• $35 – Spring Semester (renewed in early January)
• $14 – Summer Semester (renewed in late May)

This dollar amount is the equivalent of up to 500 B&W pages, double-sided in the Fall semester; up to 500 B&W pages, double-sided in the Spring semester; and up to 200 B&W pages, double-sided in the Summer semester (for a total of up to 1200 pages annually). When the allocation is used up, students can still print at a cost of $.10 per page single-sided or $.07 per page double-sided page (example: $0.14 for a double-sided page printed on a single sheet of paper).

Frequently Asked Questions

• Do I need my Clark OneCard in order to print?

  • Your Clark OneCard ID is now mandatory in order to print. If you do not have your OneCard ID, you will not be able to print. Please note that the bypass queue that was available while the system was being tested has been removed and is no longer available.

• My OneCard is worn/bent/cracked; will I still be able to get my prints?

  • There is a magnetic stripe on the back of your OneCard. This stripe is used to match your print documents to you. If your card is not properly cared for, the magnetic stripe can be damaged. The University charges for ID card replacements and after you receive a new ID, it can take up-to 2 hours before you can retrieve your prints. If you lose your ID, please report it to the OneCard office as soon as possible. Someone else cannot use your ID to pay for their own prints since print jobs are tied to your Clark Account login; but all other services on your OneCard are still at risk.

• How do I use a print release station?

  • Print release stations by each printer utilize a touch screen interface details instructions can be found in this document: How to Print using the Print Release Stations[PDF]

• What will a print job cost?

  • The cost of your print job will depend on the number of pages you print and whether you choose to print the document single or double sided. A black & white, single sided print will cost $0.10 per page and a black & white, double-sided print will cost $0.07 per page (example: $0.14 for a two page document printed on a single double sided page); when an odd number of pages is printed via duplex, the last page will be charged at the single sided print rate.

• What about color printing?

  • The cost of your print job will depend on the number of pages you print and whether you choose to print the document single or double sided. A color, single sided print will cost $0.30 per page and color, double-sided print will cost $0.57 per page (example: $0.60 for a two page document printed on a single double sided page); when an odd number of pages is printed via duplex, the last page will be charged at the single sided print rate.

• What can I use my printing allowance for?

  • The University currently provides enough funds for a total of up to 1200 pages annually. The funds for this printing cannot be redeemed for cash, transferred to another OneCard fund, transferred to another individual's ID, or carried over between semesters.

• How do I check how much is on my OneCard to pay for prints with?

  • To check the balance of your OneCard funds, sign into http://you.clarku.edu and view live OneCard balances via the Clark OneCard Balances channel (see you.clarku.edu for more info). You will also be able to see your Printing Allowance and Cash Card ballance each time you swipe your card at a print release station.

• How does purchasing prints with your OneCard work?

  • Documents can only be released for printing if there are sufficient funds on your OneCard. The print management system will utilize funds in your Print Allowance first, if available. The deduction occurs once you select Print at the release station. If the cost for printing your document exceeds the funds available in your Print Allowance, the system will utilize the Cash Card fund on your OneCard to pay for the entire job. The system is NOT capable of splitting the charge across two separate funds. If you would like to utilize your entire Print Allowance fund before you tap into your Cash Card fund, you will need to manually split your document into two sections so that the first group of pages will consume your remaining Print Allowance funds, and the second can be deducted from your Cash Card funds.

• How can I get more funds on my OneCard to print with?

  • The free printing allocation will be replenished before the start of each academic semester. Any remaining funds from the previous semester will be removed before the next semester's allocation is provided. In order to print more than what is given as part of the University's free printing allocation, you will need to put money onto the Cash Card fund portion of your OneCard. These funds will carry over between semesters and can be used for other services on campus.

    Funds can be deposited into your Cash Card account through the Cashier's Office. You may do this in person at 20 Downing Street 2nd floor, by mail or by telephone at (508) 793-7422. You may deposit these funds using a check, cash or credit card. The funds are posted to your Cash Card within an hour.

    Students can also add to their cash balance by making a deposit online anytime, day or night, through CUWeb. Deposits can be made using an ACH Check or a credit card (additional fees apply to credit card transactions). Please allow one hour for the deposit to be reflected in your OneCard balance. Visit the Clark OneCard channel inside ClarkYou to check your balance or add cash to your card by clicking on the "ADD MONEY" link

• How long will it take for new Cash Card funds to be available for use?

  • When you add funds to your OneCard, the funds will be available within one hour of being added.

• Can someone help me if I can't get a print job released?

  • The ITS Help Desk has tools at their disposal to track down why your print job cannot be released. Depending on the problem, the Help Desk may be able to manually print a document at a cost of $0.10 per document page (double or single-sided). The Help Desk does not have the resources to do this under any circumstance other than an emergency.

• How long do I have to release my print job to a printer before it is deleted?

  • Print jobs will only be available for 4 hours after you select print from a public computer. Be sure to visit any print release station within 4 hours if you would like a paper copy of your document. After 4 hours the pending print job will no longer be available.

• Where can I pick up a print job from?

  • There are currently 11 print release stations that allow you to print with local computers and pick your document(s) up at any of the locations on campus:

    • Academic Commons Plaza: 2 printers by the ITS Help Desk
    • Bio-Physics classroom 310: 1 printer in the room
    • Fuller Multimedia Lab in Traina Center: 1 printer for PostScript printing
    • Goddard Library 2nd, 3rd & 5th floors: 2 black & white printers and 1 color on the 2nd floor; 1 printer on the 3rd & 5th floors
    • GSOM computer lab 104 & 105: 1 printer outside the labs
    • IDCE computer lab: 1 printer in the basement lab
    • Jonas Clark classrooms 103 & 105: 1 printer in each room
• Can I print in one lab and pick my print up in another lab?

  • You can visit any of the print release stations on campus to retrieve your document (with the exception of the printer in the Fuller Multimedia Lab). If you go to a print release station and see a note that the printer is out of order, do not release the print job. Simply go to another print release station and print there.

• Who can help me if I'm having trouble with a printer?

  • All problems with the print management system and attached printers should be reported to the ITS Help Desk immediately. If the printer becomes jammed during your print job, please contact the ITS Help Desk and let the ITS technician resolve the problem. The ITS Help Desk has tools at their disposal to track down why your print job cannot be released and can assist with poorly printed documents. The entire print job will need to be brought to the ITS Help Desk for evaluation before a new job will be reprinted at no charge.

• How does Clark's print services compare to other universities?

  • Like Clark, many schools have some sort of pay for print, print allowance, or combination to encourage responsible printing; here is how Clark's free printing allocation compared as of 2009 - Quota Comparison Schools.pdf [PDF].

• What are some strategies that I can employ to reduce my printing needs?

  • There are a number of strategies that you can employ to reduce your printing needs here: Think Before You Ink [PDF]. If you have other suggestions, please send them to printing@clarku.edu so that we can incorporate them into this document.

Print Queues

Print queues are managed by ITS and access is restricted to users with University accounts. In the case of departmental, computer lab or classroom printers there is a designee who manages the permissions to the printer. This manager is the person who can request additional users to have access to the printer. Installing a print queue printer is fairly simple and in the case of Windows computer, the printer driver is automatically downloaded to your computer. Print queues can also be installed on Mac OS computers, but the driver must be installed manually.