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For updates about COVID-19 at Clark, please visit the Healthy Clark Dashboard.

Campus Services

Basic Services

Facilities Management’s Campus Services department is responsible for the daily cleaning of University academic, administrative, and residential buildings. Campus Services also provides cleaning services in support of special university events and emergent needs, such as floods and biohazard cleanups.

Administrative buildings are cleaned Monday through Friday. Through our green cleaning program, we implement cleaning procedures and schedules that are safe for the community and environment. We are committed to professional excellence and pride in the service that we provide to Clark students, staff and guests.

Introducing Tiny Trash

As part of Clark’s continuing effort to reduce waste, we are providing faculty and staff a Tiny Trash container that will hook onto your desk-side recycling bin. Recyclable items (all paper plus cardboard, aluminum cans, plastic and glass containers) can be put together in your desk-side recycling bin – easy! Please empty containers first to keep the recycling dry and clean. Non-recyclable trash (food scraps, dirty paper items, plastic bags, wrap & wrappers, Styrofoam) go in your Tiny Trash container, or alternatively, be deposited in common area waste bins.

Each office or department will also be provided with large communal trash and recycling bins, and you will be responsible for emptying your desk-side recycling bin and your Tiny Trash container into these shared containers. Campus Services will continue to remove waste from the large bins as scheduled.

trash bin

What is Trash?

  • food scraps
  • fruit peel, core, pit
  • chip bag
  • plastic wrappers
  • plastic bags and film
  • styrofoam
  • used paper goods
    (example: cup, napkin, wrapper, towel)

Everything Else = Recycle!

Cleaning and Disinfecting Public Spaces During the COVID-19 Pandemic

Surfaces frequently touched with hands are most likely to be contaminated. These include doorknobs, handrails, elevator buttons, light switches, cabinet handles, faucet handles, tables, countertops and electronics.

It is not yet known how long the virus causing COVID-19 lives on surfaces; however, early evidence suggests it can live on objects and surfaces from a few hours to days.

When cleaning public spaces, Campus Services staff use a product that cleans and disinfects all at once. Cleaning products remove germs, dirt, and impurities from surfaces. Cleaning does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection. Disinfecting products kill germs on surfaces using chemicals. The dual step process and product ensures our procedures are effective in killing the coronavirus on surfaces.

Campus Services uses U.S. Environmental Protection Agency (EPA) registered products (EPA#10324-80, #6836-78, # 1677-238). These products meet EPA’s criteria for use against SARS-CoV-2, the virus that causes COVID-19.

Campus Services will continue to review protocols and procedures for cleaning public spaces often to assure best practices and quality control. This will help determine where improvements or additional cleaning may be needed.

As part of our procedures, we:

  • Conduct daily (twice every 24 hours) disinfecting of heavy transit areas and high-touch surfaces (e.g., doorknobs, light switches, handrails, elevators buttons, etc.) Monday through Friday.
  • Conduct daily (twice every 24 hours) disinfecting of restrooms Monday through Friday.
  • Conduct daily (twice every 24 hours) disinfecting of lobbies, hallways, elevators, and stairways Monday through Friday.
  • Ensure that hand sanitizing dispensers, hand soap, and paper towels are stocked are ready for use.
  • Keep cleaning logs that include date, time, and scope of cleaning.

Campus Services will not provide the following:

  • Cleaning/disinfecting of personal or shared offices.
  • Cleaning/disinfecting of laptops or desktop computers.
  • Cleaning/disinfecting research labs.
  • Cleaning/disinfecting porous surfaces (e.g., couches, chairs, etc.).
  • Cleaning/disinfecting of conference rooms during normal business hours (after-hours cleaning and disinfecting will be provided).
  • Cleaning/disinfecting break rooms during normal business hours (after-hours cleaning and disinfecting will be provided).

Facilities Management is providing sanitation kits to selected locations on campus (please ask your department head or safety liaison). These sanitation kits will include paper towels, spray bottles containing disinfectant, or disinfecting wipes. These kits will contain instructions and will be replenished weekly.

In event of a positive case, the site will be shut down for a deep cleaning and disinfecting in accordance with current guidance.

How cleaning/disinfecting works

Campus Services uses a damp cleaning/disinfecting method such as damp clean cloths, or a wet mop, in a two-step process:

  1. First, surfaces are cleaned, and any visual contaminants, dust, or debris are removed. Cleaning/disinfectant product is sprayed into a microfiber cloth or paper towel.
  2. Then, cleaning/disinfectant product is applied directly to the surface and a minimum of 10 minutes of contact time is allowed. In this step, you may be exposed to wet surface; please do not dry it.

Basic Daily Services

  • Pick up any litter.
  • Empty all trash receptacles and replace liners as needed.
  • Clean and disinfect water fountains.
  • Clean kitchenettes area (after-hours only).
  • Dust window sills.
  • Clean glass doors .
  • Clean elevator, including elevator tracks and saddles.
  • Vacuum all floors.
  • Wet-mop all hard floor surfaces in entryway, corridors, kitchens, stairwells, elevators, and common areas.

Basic Weekly Services (once per week)

  • Vacuum carpeted floors.
  • Dust window sills, trim, and furniture (personal items will not be moved).
  • Spot clean walls, fixtures, and furniture.

Basic Monthly Services (once per month)

  • Clean trash receptacles

Biannual (twice per year)

  • Steam-clean carpeted areas.
  • Strip and wax tiled areas.
  • Machine scrub restroom floors.

Emergency Issues

Facilities Management’s normal business hours are Monday through Friday from 7:30 a.m. to 5 p.m. (except for campus-recognized holidays).

During normal business hours, all facilities-related emergencies should be directed to Facilities Management by calling extension 7566 (508-793-7566).

Outside normal business hours, all facilities related emergencies should be directed to University Police by calling extension 7575 (508-793-7575).

Routine facility related issues should be reported by submitting an online work request at Online work requests can only be submitted from within the Clark campus network — e.g., you need to be on the Clark network in order to use the work order system.

Billable Rate

Campus Services’ charge-back rate for work not included in basic services is $26.34 per hour.


Campus Services custodians work three shifts:

  • First shift works Monday through Friday from 7 a.m. to 3:30 p.m.
  • Second shift works Monday through Friday from 3 p.m. to 11:30 p.m.
  • Third shift works Sunday through Thursday from 11 p.m. to 7:30 a.m.
    • Supplemental weekend custodial staff are added as needed during the academic year.
    • Event support services regular schedule is Monday through Friday from 7 a.m. to 3:30 p.m.
Contact Information

Facilities Management

Administrative Office
Hours of Operation
  • Monday through Friday
    7:30 a.m. - 5 p.m.
  • For emergencies outside of normal Facilities Management hours, please contact University Police at 1-508-793-7575.