Business and Financial Services
Frequently Asked Questions
- Where is the Clark OneCard office located?
- The OneCard office is located at 22 Downing Street on the second floor.
- What do I do if my Clark OneCard is lost or damaged?
- The cardholder is responsible for immediately reporting a lost or stolen card to
University Police located on the ground floor of Bullock Hall (ext. 7575). Only the
CashCard balance at the time the card is reported missing and inactivated can be
protected. The sequence code that controls your Clark OneCard will be changed so that
no one can use your card. Think of your Clark OneCard like cash - and protect it like
cash. For information on getting a replacement card, see the next question.
- My card was lost or damaged - how do I get a replacement card?
- Visit the Clark OneCard Office located in 22 Downing Street, 2nd Floor during
regular office hours.
There is a $15.00 replacement fee for a lost card which
may be paid by check, cash, charge your student account, or you can pay using your
CashCard. There is no lost card replacement fee for faculty, staff or graduate students.
If the card is damaged or not working, bring it to the office for evaluation.
A damaged or demagnetized card will be replaced for free.
- Will my new/replacement card work immediately?
- Newly printed cards will work immediately for Dining Hall access and CashCard purchases.
It may take up to an hour for you to be able to access buildings, the parking garage, or
- Can I pay for a new card with a credit or debit card?
- No, you may pay by check, cash, charge your student account, or use your CashCard.
- Do I need an appointment to get a new/replacement card?
- You do not need an appointment during office hours (see the
office hours page for
current hours). Appointments outside of regular office hours can be scheduled by contacting
the OneCard office at firstname.lastname@example.org or 508-793-7109.
- How long does it take to get a new OneCard?
- It only takes a few minutes to take your picture and issue a new card. Replacement
cards that re-use your existing picture can be created even quicker.
- Do I need to provide my own picture?
- No, the OneCard office can take a picture for you. If you'd like to submit your own
picture, you can email it to email@example.com.
Students can also submit pictures online.
- Where do I go to put cash on my card?
- You deposit funds into your Cash Card account through the Cashier's Office. You may
do this in person at 20 Downing Street 2nd floor, by mail, or by telephone at (508) 793-7422.
You may deposit these funds using a check, cash or credit card. The funds are posted to
your Cash Card within an hour.
Students can also add to their cash balance by making a deposit online anytime, day or
night, through CUWeb. Deposits can be made using an ACH Check or a credit card (additional
fees apply to credit card transactions). Please allow one hour for the deposit to be
reflected in your OneCard balance. Visit the Clark OneCard channel inside
ClarkYou to check your balance or add
cash to your card by clicking on the "ADD MONEY" link.
- What if my Clark OneCard does not work?
- If for any reason your Clark OneCard does not work, you should see the appropriate
department so they can evaluate the situation. University Police oversees all building
and parking garage access activity, Dining Services located in the Higgins University
Center oversees all meal plan activity, and the OneCard Office located on the second floor
at 22 Downing Street oversees all CashCard account activity. After you have seen the
appropriate department and your Clark OneCard still does not work, bring it to the Clark
OneCard Office located in 22 Downing Street 2nd Floor and we will determine if your card
has been damaged and/or demagnetized.
- What if I find a lost OneCard?
- If you find a lost OneCard, please mail or hand-deliver it to the OneCard office at
22 Downing Street, 2nd Floor.
- What is the difference between the OneCard and an identification (ID) card?
- There is no difference. The OneCard and ID card are interchangeable names for the
same card. The official name is the Clark OneCard. However, sometimes you will hear the
OneCard referred to as an ID card.
- How do I find my ID number?
- The first eight numbers printed on the front of your OneCard is your ID number. The
last two numbers simply represent the issuance number for your card. This gets updated if
your card is lost and replaced.