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Campus Policing and Security

Action Item: Provide online platform to process and file complaints, feedback for University Police


The Action Item has been fully implemented.

The Action Item has been fully implemented.

As part of its efforts to develop mechanisms for increased accountability and transparency related to policing, Clark will provide an online platform to process and file complaints and feedback for University Police. The University will explore different approaches to an online complaint support system, which could provide confidential reporting in an easy-to-use manner. Once a complaint is filed, the complainant would be registered and receive followup according to the new Police Reform Law in Massachusetts.

This action item is one of 10 recommendations presented to President David Fithian in June 2021 by the Task Force for Campus Safety and Security. In response to concerns voiced by the Black Student Union and other members of our community, the task force reviewed Clark’s approach to campus safety and security.


Updates as of Aug. 20, 2021

  • The University Police (UP) department worked with Clark’s Marketing and Communications team to develop and implement a File a Complaint page on the UP website, providing citizens with multiple options for filing a complaint. All complaints will be investigated thoroughly and in accordance with university and state guidelines. Citizens also may commend police employees who have admirably performed their duties.

Updates as of July 7, 2021

  • The University is exploring options for a reporting system including an in-house option and outside confidential, 24/7 incident management system.