Clark ALERTS Testing
- Will Clark University be testing the Clark ALERTS system?
- The University plans to test the system on a regular basis, at least once per semester. The campus community will be notified in advance of such tests.
- How will I know the difference between a Clark ALERTS test message and a real urgent message?
- If the message is a test of the system, it will be delivered with the subject line “TEST: Clark ALERTS.” Any message that does not include the word “test” is an urgent message. Urgent messages will carry subject lines such as “Emergency Alert” or “Weather Alert.”
- I signed up for Clark ALERTS. Why didn't I receive the alert? And why wasn't the message delivered to all my preferred methods of contact?
- Here are some likely reasons:
- Your contact information is incorrect. If one of your phone numbers or your non-Clark e-mail is incorrect, you will need to log on to your personal account at www.everbridge.com and update this information. If your contact information on the Everbridge website is correct, please contact the ITS Help Desk at helpdesk@clarku.edu or 508-793-7745.
- You quickly confirmed receipt of the message. At the end of the alert, you will be prompted to confirm receipt of the message. Once Clark ALERTS receives confirmation, by design the system will not attempt to send the message to your other points of contact.
- Spam filters. Spam filters may block e-mail messages from being delivered; to prevent this, add clark_alerts@clarku.edu, @everbridge.net and @everbridge.com to your “safe senders” list.
- Network issues. You may want to check your mobile service provider to ensure there are no issues with their network. Network congestion also may delay delivery.
- IM delivery: In order to receive an IM from Clark ALERTS, you must configure your privacy settings in your IM service tool or Everbridge IM user names to your Buddy List.
- I received a message, but my voicemail or answering machine cut it off. Why?
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The system will detect what type of response it is receiving when it places voice calls. In most cases, the system accurately detects an answering machine or voice mail system and the message plays correctly. In some instances, the system incorrectly detects a live person and starts to deliver the message prior to the start of the recording.
The Wait Time feature is an option for members that are experiencing a problem receiving notifications to their voicemail or answering machine. To add a Wait Time to the phone number, click the Advanced Options link next to the parent phone 1 field or select Advanced Options as the cell phone provider for your cell phone number.
In the text box that appears to the far right, enter the number of seconds it takes between the time the call connects and your voicemail system or answering machine is ready to start recording the message. This can be determined by calling your phone from another telephone. Count the number of seconds it takes between the time your voicemail picks up and the time the signal to begin recording is heard. This is the number you will enter in the text box next to the phone number. This value normally ranges from 6 to 30 seconds and a maximum of 120 seconds is allowed.