Campus Safety

Clark ALERTS Registration

How do I sign up for Clark ALERTS?
Within one month after becoming a new student, faculty or staff member, you will receive a personalized invitation e-mail from Everbridge, the externally hosted system that runs Clark ALERTS. The e-mail will contain your personal access code and member ID to initiate your registration. Once into the Everbridge system, you will be able to set up a personal username and password for return access. You will also be able to set up your personal contact paths.
Can I sign up for Clark ALERTS anytime?
Yes, send an email to receive your authorization code and member ID to initiate the registration process.
How long will it take me to activate my account?
The registration process is a very simple, four-step process. Have your personal information (emergency contact phone, cell phone, e-mail addresses, etc.) handy to enter into the system.
Why do I have to choose a numeric password?
Numeric member IDs and passwords allow you to more easily access the Clark ALERTS system via telephone. The system will also prompt you for an alternate alias ID and password. You can use the option to create a more easily remembered ID and password to access your Clark ALERTS account. An alias username and password is not required.
Do I have to enter all the contact paths requested?
No. While we do recommend entering all of your known contact paths to increase the chances of being contacted in a timely manner, you may enter as few as 1 (one) contact path, or as many as all the contact paths listed. Clark will pre-populate the system with your Clark e-mail address.
What contact information should I use for Clark ALERTS?
Since this will be a means to notify you in an emergency situation, we strongly recommend that you provide contact information for YOU. Use the methods of contact that you check frequently.
Do telephone and cell phone numbers have to be typed in a certain format?
No. The Clark ALERTS system has been developed to understand and accept all typed telephone formats, so you may type your phone numbers in any format as long as you include all 10 digits of the number including the area code. For example, accepted formats include, but are not limited to:
  • (508)555-1234
  •  508-555-1234
  •  508.555.1234
  •  5085551234
What if I have an emergency contact who has a telephone number outside of the United States?
Clark ALERTS can notify contact path phone numbers outside of the United States. Simply enter the telephone number in the given field without using a country code prefix. Use the country drop down box to indicate the country where the phone number is located. At this time, Clark ALERTS can only dial phone numbers to the countries which are listed in the country drop down box.
Should I list my Clark residence hall phone or my Clark office phone as one of my contact paths?
No. Because the University has a limited number of incoming/outgoing phone lines, we ask that you do not list your Clark residence hall phone or your Clark office phone as a contact path. Clark will use other internal mechanisms to contact you at your University phone number.
Can I enter a toll-free 800 number for my phone contact path?
No. Since the Clark ALERTS system has been specifically designed to deliver notification to you personally, it cannot contact you by telephone at toll-free numbers with the area codes 800, 866, 877, etc. All telephone numbers must be standard, toll-call telephone numbers.
How do I "save" the information on each page?
After completing Steps 1, 2, and 3 of the registration process, simply click on the "NEXT" button at the bottom of the page to automatically save your information as you proceed to the next step. After completing Step 4 of the registration process, simply click on the "FINISH" button at the bottom of the page to automatically save your information as you finish the registration process.
When entering my mobile phone path contact, the Carrier drop-down box is blank. How do I select a carrier?
This is a known issue with the Clark ALERTS registration processes and it has been reported to the technical support team. We have not been given a date on which this issue will be resolved. In the meantime, simply complete the registration process without selecting any carriers. After you have completed the registration, navigate back to “Change My Contact Information”. The carrier drop-down boxes will now be populated.
Whom do I contact if I have trouble completing the registration or have general questions about the registration process?
Please contact the ITS Help Desk at helpdesk@clarku.edu or 508-793-7745.
Do I have to confirm receipt of the message? What happens if I don’t? And why is this important?
Receipt confirmation is not required, but by confirming receipt, you allow the Clark ALERTS system to more efficiently and expeditiously reach all members of the University community, which will save valuable time during an emergency situation. By confirming receipt of the notification you will also prevent notifications being sent to your additional contact paths.
What are the consequences of deciding NOT to sign up for Clark ALERTS?
In the event of an emergency, you WILL NOT receive notification via your preferred contact methods, and therefore may miss important information. You WILL continue to receive e-mail notification at your Clark University e-mail address; you will have access to the Clark University weather/emergency telephone hotline; and you will be able to find the emergency information at the Clark University homepage.
Does Clark University correct my personal contact information when it is wrong?
No. Clark University will not verify the accuracy of the data you enter. If the contact data that you enter is not accurate, it will remain inaccurate until it is changed by you.
Will I receive duplicate alert messages?
Because we will continue to use the well-established methods listed above, individuals may receive duplicate alert messages.
When will you deactivate my subscription to Clark ALERTS?
Your subscription may be deactivated if you leave the university, if your Clark University affiliation changes and you are no longer on a Clark University campus; or it has been determined (after due process) that you have intentionally abused or harmed the system.
Will I be notified when my subscription to Clark ALERTS is deactivated?
You will NOT be notified when your subscription is deactivated because of a change in affiliation. When you access Clark ALERTS, you will be provided with the current status of your subscription.

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