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Refund Policy

What You Need to Know

Students who officially withdraw or take an official leaves of absence from Clark University are required to submit paperwork to the Dean of Student’s Office.

The refund policy covers these scenarios:

  • Withdrawal or official leave of absence by the final day of Add/Drop:  A student who officially withdraws from the University, or takes a leave of absence by the final day of Add/Drop, will receive a 100 percent refund on tuition and mandatory fees.
  • Withdrawal or official leave of absence after the second quarter of the semester: There is no reduction in charges.
  • Leaving because of a suspension, dismissal, or expulsion: If a student is suspended, dismissed, or expelled from the University, there will be no reduction in charges.

How do you want to receive your refund?

The easiest way is direct deposit to your bank. But if you prefer, you can receive a paper check in the mail.

New Process: Student Account eRefunds Through TouchNet

Electronic Refund Profile

In the coming months, we will transition to student account electronic refunds via TouchNet only. You may have already set up ACH Direct Deposit for previous refunds, and other University payments will continue to process that way, but in order to receive ongoing electronic refunds specifically from your student account you must set up your banking information in TouchNet. It’s fast and easy!

  • Log on to Clark You: username@clarku.edu and Password
  • Select Main Menu from selections on left
  • Select Registrar’s Office, Student Account and Financial Aid
  • Select Student Account Information
  • Select View and Pay Student Account
  • Click the Electronic Refunds link in the My Profile Setup menu

Other University Payments

All other payments to you, such as payroll, student club reimbursements, prizes, participant payments, etc. will continue to be processed by Clark using payment profiles set up in Banner. This means students may have TWO direct deposit profiles set up; one for student account refunds in TouchNet and another for all other university payments and payroll.

Refund Schedules

Spring 2021 Full Term Refund Schedule
Start Date End Date Refund %
February 22, 2021 March 3, 2021 100%
March 4, 2021 March 19, 2021 50%
March 20, 2021 April 14, 2021 25%
April 15, 2021 June 4, 2021 0%
Part of Term A Spring 2021 Refund Schedule
Start Date End Date Refund %
February 22, 2021 March 3, 2021 100%
March 4, 2021 March 5, 2021 50%
March 6, 2021 March 17, 2021 25%
March 18, 2021 April 9, 2021 0%
Part of Term B Spring 2021 Refund Schedule
Start Date End Date Refund %
April 12, 2021 April 21, 2021 100%
April 22, 2021 April 25, 2021 50%
April 26, 2021 May 8, 2021 25%
May 9, 2021 June 4, 2021 0%
Spring 2021 ALCI Refund Schedule
Start Date End Date Refund %
February 22, 2021 March 3, 2021 100%
March 4, 2021 March 17, 2021 50%
March 18, 2021 April 10, 2021 25%
April 11, 2021 May 28, 2021 0%

Where will my refund be sent?

You have the power to indicate where you want your refund check to be sent. Direct deposit is a safe and easy way to have funds deposited directly into an account at the financial institution of your choice in the United States. Students can use Direct Deposit for Student Accounts Refunds, Fellowship Stipends, Travel Reimbursement, and Payroll Wages.

Direct Deposit FAQs

The University’s bank will electronically instruct your financial institution to credit your account for the amount owed to you on the predetermined date.  Your financial institution then deposits this money into your account and charges the University’s bank account.  You may have an account at almost any financial institution in the United States.

Student refunds issued from Student Accounts will be handled electronically through TouchNet. You can create an electronic profile by following these instructions.

All other payments to you, such as payroll, student club reimbursements, prizes, participant payments, etc. will continue to be processed using direct deposit profiles set up in Banner. This means students may have two direct deposit profiles set up; one for student account refunds and another for all other university payments and payroll.

Update your banking information by completing a new fillable Student Direct Deposit Authorization Form. Please do not close your account until the updated paperwork has been submitted. If the account is closed beforehand, it will delay receiving any refund in process.

Update your banking information by completing a new fillable Student Direct Deposit Authorization Form.

Yes. A U.S. bank account is necessary for you to receive direct deposit payments. Some financial institutions offer free or low-cost checking or savings accounts when you use direct deposit.

No. Only you can approve the withdrawal of money from your account. The University cannot obtain your account balance or any other personal information. They only have access to the information you provided when you signed up for Direct Deposit.  Receiving your money through direct deposit is more confidential than being paid by check because fewer people are involved in the delivery and deposit of your payment. Note: Within a limited time, if it is determined that the refund was issued in error we will reverse the amount.

Paper Check

If you prefer a paper check, you can add, update, and remove your refund address through CU Web.

Instructions:

  • Log into CU Web
  • Click Personal Information Tab from the main page
  • Select Update Address(es) and Phone(s)
  • Select Refund Address from drop down menu at bottom of page
  • Submit
  • Enter refund address.  Note:  “Valid from this date” is a required field
  • Submit

If you do not add a refund address, your refund will be sent to your campus mailbox, or department.  If you do not have a campus mailbox or specific department address, your refund will be mailed to your home address.

Questions

If you have any questions, please contact the Student Accounts Office at 1-508-421-3801.

Contact Information

Student Accounts

Mailing Address