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Antivirus on Clark-Owned and Managed Computers

Computers in the labs and classrooms and administrative and faculty offices are “Clark-owned.” The hardware and software is managed and maintained by ITS. Antivirus (AV) software is installed on every Clark-owned and managed computer. Virus definition updates are pushed to these computers automatically when the computers are connected to the network.

AV software is designed to detect and remove viruses from computers. AV software can also protect against a wide variety of threats, including malicious software such as:

  • Keyloggers
  • Browser hijackers
  • Trojan horses
  • Worms
  • Rootkits
  • Spyware, adware, botnets
  • and Ransomware

AV works by scanning directories or specific files for known malicious patterns indicating the presence of malicious software and removing any malicious software it detects. Some antivirus software programs do this automatically in the background, while others notify users of infections and ask them if they want to clean the files.

FAQ's

You should occasionally check your antivirus to be sure it is up-to-date. If you aren’t sure how to do that, contact the ITS Help Desk at helpdesk@clarku.edu or at 1-508-793-7745.

It is imperative that you keep your AV software up to date with the latest virus definitions or .dat files. Antivirus software is generally updated daily. Make sure that you are getting those updates! If you aren’t sure how to check that your AV is up to date, please follow the appropriate directions below to get the latest updates:

  • Update Sophos EndPoint Security and Control – Documentation under development

It is important for the health of your computer to run a virus scan on a weekly basis. If you aren’t sure how to run a scan, please follow the appropriate directions below to scan your computer.

  • Scan your computer with Sophos EndPoint Security and Control – Documentation under development
  • Scan an individual item or device with Sophos EndPoint Security and Control – Documentation under development
Contact Information

ITS Help Desk

Call or Email
For the Fall semester, phone and email support is available during the hours of operations. In-person support is by appointment only.
  • Monday – Thursday: 8am - Midnight
  • Friday: 8am - 5pm
  • Saturday: Noon - 8pm
  • Sunday: Noon - Midnight