{"id":369,"date":"2024-12-11T10:44:43","date_gmt":"2024-12-11T15:44:43","guid":{"rendered":"https:\/\/www.clarku.edu\/offices\/facilities-management\/?page_id=369"},"modified":"2025-03-19T11:26:35","modified_gmt":"2025-03-19T15:26:35","slug":"facilities-work-order","status":"publish","type":"page","link":"https:\/\/www.clarku.edu\/offices\/facilities-management\/facilities-work-order\/","title":{"rendered":"Facilities Work Order"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-emergency-repairs\">Emergency Repairs<\/h2>\n\n\n\n<p><strong>During Business Hours <\/strong>: Monday through Friday&#8217;s: 9:00 a.m. &#8211; 5 p.m. (508) 793-7566<\/p>\n\n\n\n<p><strong>Non-Business Hours: <\/strong> Contact university Police (508) 793-7575<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-please-keep-in-mind\">Please Keep In Mind&#8230;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To ensure accurate and timely responses, please <strong><em>ONLY<\/em><\/strong> fill out <strong><em>ONE<\/em><\/strong> request at a time.<\/li>\n\n\n\n<li>Faculty and Staff requiring an accommodation due to a medical condition should contact Human Resources department at <a href=\"mailto:HR@ClarkU.edu\">HR@ClarkU.edu<\/a>. All requests will be handled confidentially and assessed on a case-by-case basis to ensure compliance with legal requirements.<\/li>\n\n\n\n<li>Facilities is NOT responsible for cable problems. If you have a problem regarding cable, please contact <a href=\"https:\/\/www.clarku.edu\/offices\/housing\/\">Residential Life &amp; Housing<\/a> at (508)793-7453.<\/li>\n\n\n\n<li>Facilities is NOT responsible for laundry problems. If you have a problem regarding laundry, please fill out an online request with <a href=\"https:\/\/automaticlaundry.com\/report-service\/\">Automatic Laundry<\/a>.<\/li>\n\n\n\n<li>Facilities does NOT process signage requests. If you have signage that requires updates due to moves, name changes or other reasons, please fill out a <a href=\"https:\/\/clarku.qualtrics.com\/jfe\/form\/SV_bl8v1wK4UF0UXdQ\">Signage Request Form<\/a>.<\/li>\n\n\n\n<li>Facilities performs maintenance and repair of existing university-owned facilities. Because of high volume of necessary repair requests that go through the Facilities office, requests such as furniture assembly, painting for aesthetic purposes, and other cosmetic upgrades will be lowest on the priority list.<\/li>\n\n\n\n<li>Please provide as much detail as possible, including deadlines, schedules, etc.<\/li>\n\n\n\n<li>Work orders for emergencies should NOT be communicated by email or online work order request; these should be reported by phone.<\/li>\n\n\n\n<li>&#8220;Non-standard&#8221; work requests, which require some amount of combination of construction, procurement, vendor\/contractor, and\/or multi-trade coordination or significant scheduling\/cost, are held in a queue and reviewed monthly. You will receive an email letting you know if your submitted request meets the &#8220;non-standard&#8221; threshold. Following that review, a Facilities representative will contact you to share results and next steps. Non-standard work request are those that , in almost all cases, are considered &#8220;new work&#8221; and not repairs, corrective maintenance, or preventative maintenance. Our goal is to improve efficiency and the quality of responses for these complex requests. <\/li>\n\n\n\n<li>Event work requests must be submitted a minimum of 10 business days (Mon-Fri 9 a.m. &#8211; 5 p.m.) prior to the date serve is needed. We recommend 20 business days for events greater than 100 attendees. Late submission for event requests will result in either Facilities not accommodating or additional charges.<\/li>\n\n\n\n<li>For additional information, please see our <a href=\"https:\/\/www.clarku.edu\/offices\/facilities-management\/\">main page<\/a> or email us at <a href=\"mailto:facilities@clarku.edu\">facilities@clarku.edu<\/a>.<\/li>\n<\/ul>\n\n\n\n<a href=\"https:\/\/clarkuniversity.webtma.com\/saml\/login\" style=\"--clarku-button-color:var(--clarku-color-brand)\" class=\"clarku-button has-clark-red-background-color clarku-button-lightfont clarku-button-solid alignfull is-style-cu_button_inline\">Submit work order request<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-light-gray-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-group contact-box has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\"><div class=\"eyebrow  has-text-align-left\">Contact Information<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-facilities-management\">Facilities Management<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<div class=\"wp-block-columns contact-details is-layout-flex wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\"><div class=\"eyebrow black has-text-align-left\">Office Location<\/div>\n\n\n\n<p class=\"icon map\">501 Park Avenue<br>Worcester, MA 01610<\/p>\n\n\n\n<p class=\"icon tel\">1-508-793-7566<\/p>\n\n\n\n<p class=\"icon fax\">1-508-793-8851<\/p>\n\n\n\n<p class=\"icon mail\"><a href=\"mailto:facilities@clarku.edu\">facilities@clarku.edu<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column col-links is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\"><div class=\"eyebrow black has-text-align-left\">hours of operation<\/div>\n\n\n\n<p class=\"icon clock\">Monday through Friday<br>9 a.m. \u2013 5 p.m.<\/p>\n\n\n\n<p class=\"icon bell\">For emergencies outside of normal Facilities Management hours, please contact University Police at 1-508-793-7575.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Emergency Repairs During Business Hours : Monday through Friday&#8217;s: 9:00 a.m. &#8211; 5 p.m. (508) 793-7566 Non-Business Hours: Contact university Police (508) 793-7575 Please Keep In Mind&#8230;<\/p>\n","protected":false},"author":655,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-369","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Facilities Work Order | Facilities Management | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/offices\/facilities-management\/facilities-work-order\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Facilities Work Order\" \/>\n<meta property=\"og:description\" content=\"Emergency Repairs During Business Hours : Monday through Friday&#8217;s: 9:00 a.m. &#8211; 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