{"id":792,"date":"2025-09-23T11:38:47","date_gmt":"2025-09-23T15:38:47","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?p=792"},"modified":"2025-10-09T11:43:27","modified_gmt":"2025-10-09T15:43:27","slug":"support-for-business-continuity","status":"publish","type":"post","link":"https:\/\/www.clarku.edu\/information-technology-services\/support-for-business-continuity\/","title":{"rendered":"Support for Business Continuity"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-4a938530 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"is-style-intro\">Business Continuity refers to the continuation of essential business and administrative functions at Clark University in the event of unexpected or extended campus closures. This guide will outline tools to support your department\u2019s business needs in the event of a closure.<\/p>\n\n\n\n<p class=\"is-style-default\">The best time to plan for an emergency is before it happens. A great place to start is by reviewing the tools below and integrating them into your regular work processes. This will allow an easier transition should a continuity event occur.<\/p>\n\n\n\n<p>Should an event occur, monitor your Clark email and other communication streams for official communication about campus closures. Ensure that your ClarkALERTS information is up to date by&nbsp;<a href=\"http:\/\/you.clarku.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">visiting ClarkYou<\/a>. Additionally, talk to your department about business continuity expectations during the event.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sidebar-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/a-z-service-catalog\/\">Explore more services<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-clarku-clarku-block-tabs clarku__tabs_1e895f4a\"><ul class=\"clarku__tab-labels\" role=\"tablist\" aria-label=\"tabbed content\"><li id=\"\" class=\"clarku__tab-label active\" role=\"tab\"><strong>Tools<\/strong><\/li><li id=\"\" class=\"clarku__tab-label\" role=\"tab\"><strong>ITS Support<\/strong><\/li><li id=\"\" class=\"clarku__tab-label\" role=\"tab\"><strong>Working from Home tips<\/strong><\/li><\/ul><div class=\"clarku__tab-content\">\n&lt;div class=&quot;wp-block-clarku-child-tab clarku__tab-panel&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;&lt;strong&gt;Tools<\/strong>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Banner<\/summary>\n<p>Banner Administrative Applications and other administrative systems can be accessed at\u00a0<a href=\"http:\/\/adminapps.clarku.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/adminapps.clarku.edu<\/a>\u00a0from Clark-managed computers only, and are available either off- or on-campus.<\/p>\n\n\n\n<p>If you have a Clark-issued laptop or other device when working off-campus, you can connect to VPN and access Banner directly.<\/p>\n\n\n\n<p>If you are using a personally-owned device when working off campus, you should connect to an on-campus device via Remote Desktop, and from there, access Banner.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>ClarkYou<\/summary>\n<p>While the ClarkYou portal is a tool that you probably use regularly, it will be useful during an unexpected campus closure. Through the portal, you will have access to many of the online tools you may need.<\/p>\n\n\n\n<p><a href=\"https:\/\/you.clarku.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to access ClarkYou<\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>File Shares<\/summary>\n<p>File shares are a common method used by departments to share content. File shares are fully accessible when using the VPN (see details below).<\/p>\n\n\n\n<p>If you just need to download a file to work on it or move it to OneDrive, you can read your file shares via a web browser by going to&nbsp;<a href=\"https:\/\/webfs.clarku.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/webfs.clarku.edu<\/a>. There you will login with your Clark Account credentials and can browse and read the file shares you have access to. You cannot modify or create files this way, but it can provide quick access to your information.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Laptops<\/summary>\n<p>If you have a Clark-issued laptop, we recommend that you use that for remote work.<\/p>\n\n\n\n<p>The campus maintains a small number of loaner laptops. In times of high demand, laptop loans will be limited and managed to maintain critical University functions.<\/p>\n\n\n\n<p>If you need to request the temporary loan of a laptop, please discuss your need with your department head and request that they&nbsp;<a href=\"mailto:helpdesk@clarku.edu\" target=\"_blank\" rel=\"noreferrer noopener\">email the Help Desk<\/a>&nbsp;who will coordinate approvals with the appropriate committee.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Office 365<\/summary>\n<p>Staff and faculty can install Microsoft Office 365 applications on a personal device while employed at the University. This includes Word, Excel, Powerpoint, Access, Skype for Business, OneNote, Outlook, and Publisher.<\/p>\n\n\n\n<p><a href=\"https:\/\/portal.office.com\/OLS\/MySoftware.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to download Office 365.<\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>OneDrive<\/summary>\n<p>OneDrive is Clark\u2019s cloud storage solution that provides 1TB of space to create, save, share and collaborate on files from any browser and any device. This service will be particularly useful during a continuity event in order to collaborate with team members on documents, share your current projects with your colleagues, and save your work in an easy-to-access location.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can access OneDrive from the link in ClarkYou or&nbsp;<a href=\"https:\/\/clarkuedu-my.sharepoint.com\/_layouts\/15\/MySite.aspx?MySiteRedirect=AllDocuments\" target=\"_blank\" rel=\"noreferrer noopener\">click here to access it directly.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.office.com\/en-us\/onedrive\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to learn more about OneDrive<\/a><\/li>\n<\/ul>\n\n\n\n<p>Please remember that using OneDrive to store confidential information is prohibited. Some examples of confidential information are Social Security Numbers, financial account numbers, or Protected Health Information.&nbsp;<a href=\"https:\/\/www2.clarku.edu\/offices\/its\/policies\/data_classification.cfm\" target=\"_blank\" rel=\"noreferrer noopener\">Click here for full details about confidential information and the University\u2019s Data Security policies<\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Outlook<\/summary>\n<p>Outlook, on your desktop or online, will give you access to your email, voicemail, calendar and shared mailboxes from off-campus.<\/p>\n\n\n\n<p>To access Outlook, use the link in ClarkYou, or&nbsp;<a href=\"http:\/\/www.outlook.com\/clarku.edu\" target=\"_blank\" rel=\"noreferrer noopener\">click here to access it directly.<\/a><\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-automatic-responses\">Automatic Responses<\/h5>\n\n\n\n<p>If you are going be off campus, or if there is a campus closure, we recommend setting an automatic response to notify senders about the situation.&nbsp;<a href=\"https:\/\/support.office.com\/en-us\/article\/send-automatic-out-of-office-replies-in-outlook-on-the-web-0c193ab0-b9e1-4058-84be-a5b014242290\" target=\"_blank\" rel=\"noreferrer noopener\">Click here for instructions on how to do so from Outlook Online.<\/a><\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-shared-mailboxes\">Shared Mailboxes<\/h5>\n\n\n\n<p>If you need to check a departmental or shared mailbox that you have permission to access, you can do so by visiting https:\/\/outlook.office.com\/mail\/[SHARED MAILBOX]@clarku.edu.<\/p>\n\n\n\n<p>For example, if you need to visit the info@clarku.edu shared mailbox, you can navigate to https:\/\/outlook.office.com\/mail\/info@clarku.edu and log in with your Clark Account username and password.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Remote Desktop Connection<\/summary>\n<p>Remote Desktop Connection (RDC) allows you to access your campus computer from another device. Once connected, you will have access to all of your usual applications and resources. In order to use Remote Desktop Connection you will need to be connected via the VPN, know your computer name, and ensure that your power settings are correct.&nbsp;<strong>Due to the setup required, planning ahead to use this option will be important.<\/strong><\/p>\n\n\n\n<p class=\"arrow\"><a href=\"https:\/\/www.clarku.edu\/information-technology-services\/remote-desktop-connection\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here for more information on Remote Desktop Connection<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Skype for business<\/summary>\n<p>While working off-campus during a continuity event, continued communication with your team will be important. Skype for Business allows you to text chat and video conference.<\/p>\n\n\n\n<p class=\"arrow\"><a href=\"https:\/\/support.office.com\/en-us\/skype-for-business\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here for information on Skype for Business<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Teams<\/summary>\n<p>Teams is a Microsoft app that brings together many of the aspects of OneDrive, Skype for Business and OneNote to allow teams to work together from a distance. It includes the ability to communicate, collaborate and share and you can work in multiple teams easily and effectively.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/teams.microsoft.com\/go#\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to access Team<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.office.com\/en-us\/teams\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to learn more about Teams<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Telephones &amp; Auto Attendants<\/summary>\n<p>Clark\u2019s phone system does not support the ability to forward calls to off-campus numbers.<\/p>\n\n\n\n<p>In the event where someone might not be available to answer the phone, callers should be instructed to leave a message. This voicemail will be delivered to your email, and you can return the call. Please see the section on this page on Voicemail for instructions on how to change greetings.<\/p>\n\n\n\n<p>In 2020, as the University responds to COVID-19, we suggest the following greeting:<\/p>\n\n\n\n<p><em>Sorry we missed your call. Clark is following CDC and State guidelines so normal procedures are being adjusted. Calls are being actively monitored, so please leave a message and we will respond as soon as possible.<\/em><\/p>\n\n\n\n<p>If you have an Auto Attendant (for example, \u201cpress 1 for\u2026\u201d) please email&nbsp;<a href=\"mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>&nbsp;with your requested changes.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Voicemail<\/summary>\n<p>Clark\u2019s voicemail system allows you to check voicemail from home through Outlook. You can also make modifications to your voicemail settings and outgoing message.<\/p>\n\n\n\n<p class=\"arrow\"><a href=\"https:\/\/aka.ms\/vmsettings\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here to make changes to your voicemail settings.<\/strong><\/a><\/p>\n\n\n\n<p>If you have a recorded personalized greeting, that greeting will supercede the greetings you enter at the above website. We suggest you remove your personalized greeting and use the link above to manage your greetings.&nbsp; To remove your personal greeting, you will need to use Skype for Business (installed on Clark computers).&nbsp;&nbsp;<a href=\"https:\/\/sites.clarku.edu\/its-files-public\/download\/voicemail-instructions\/\">Click here for detailed instructions.<\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>VPN<\/summary>\n<p>VPN is a tool that allows you to access Clark University\u2019s network from off campus. This will allow you to securely access those computing resources which are restricted to on-campus access only. VPN does require installation and setup, so&nbsp;<strong>if you expect to need VPN during a continuity event, planning ahead will be important.<\/strong><\/p>\n\n\n\n<p class=\"arrow\"><a href=\"https:\/\/www.clarku.edu\/information-technology-services\/virtual-private-network-vpn\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here for more information on VPN<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Web-cameras, microphones and other accessories<\/summary>\n<p>If you have a Clark-issued laptop, we recommend that you use the integrated webcam and microphone for remote meetings.<\/p>\n\n\n\n<p>If you\u2019re using a desktop, you can request a webcam or headset (with a microphone) by\u00a0emailing the Help Desk\u00a0,who will coordinate approvals with the appropriate committee.<\/p>\n\n\n\n<p>ITS also holds a stock of other technology for short and long-term loans where appropriate, including video cameras, personal amplification microphones, document cameras and drawing tablets. Please email the Help Desk for more information.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Zoom<\/summary>\n<p>Zoom is a tool that allows audio and video conferencing and remote meetings. A host can invite up to 300 people to attend a virtual session, and can share their video, audio, and screen. Participants are not required to have a Zoom account and can join with video, with audio (via their computer, device or phone) and participate in text chatting, breakout rooms and polling.<\/p>\n\n\n\n<p>All Clark community members have access to a fully-licensed Zoom account (previously called a Pro account).&nbsp;<a href=\"https:\/\/www.clarku.edu\/information-technology-services\/zoom\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to learn more about Zoom at Clark<\/a>.<\/p>\n<\/details>\n<\/div>\n\n\n\n&lt;div class=&quot;wp-block-clarku-child-tab clarku__tab-panel&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;&lt;strong&gt;ITS Support<\/strong>\n<p>Unexpected campus closures can impact ITS staff availability. However, we will remain dedicated to supporting your work and the Help Desk email account will continue to be monitored. Therefore, if you need help, please email&nbsp;<a href=\"mailto:helpdesk@clarku.edu\" target=\"_blank\" rel=\"noreferrer noopener\">helpdesk@clarku.edu<\/a>&nbsp;with full details about your request and include a home or cell phone number so that we can call you if necessary.<\/p>\n<\/div>\n\n\n\n&lt;div class=&quot;wp-block-clarku-child-tab clarku__tab-panel&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;&lt;strong&gt;Working from Home tips<\/strong>\n<p>Maintain a Routine &amp; Keep a Schedule \u2013 For most of us, a typical morning includes waking up at a certain hour, taking a shower and brewing a pot of coffee or tea. It is recommended you continue your morning routine at home. While a perk of working remotely is sweatpants instead of slacks, continuing to dress the part will help maintain a sense of your normal routine and can even boost professionalism.<\/p>\n\n\n\n<p>Define where you will and will not work \u2013 Whether you\u2019re at a desk or sitting on a barstool at your kitchen island, your home workspace should be where your productivity levels are the highest. Having a dedicated space will let others at home know when you are or are not working. You should also define a space where you won\u2019t work \u2013 your favorite chair or spot on the couch. When you\u2019re unwinding there, your mind knows it\u2019s not work time.<\/p>\n\n\n\n<p>Remember to Move \u2013 On campus we walk from offices to conference rooms, building to building. At home we virtually jump from meeting to meeting.&nbsp; Be sure to stand up multiple times per day, and put aside time for a daily walk.<\/p>\n\n\n\n<p>Focus on Communication \u2013 A lot of communication just happens naturally when we see each other in the hallway, before a meeting, or at lunch. Not only should you talk with others about work, but maintain those social conversations you\u2019d have in the office.&nbsp; Also remember that email and text chat is a very difficult way to convey the tone of a conversation. Feel free to call, use video chat tools like Microsoft Teams or Zoom, or if you are communicating via text, remember that everything you\u2019re thinking may not be perfectly conveyed in words alone. Finally, we\u2019re all in this together; be patient, be clear, and if you\u2019re unsure what you heard, just ask.<\/p>\n\n\n\n<p class=\"arrow\"><a href=\"https:\/\/news.clarku.edu\/bitsandbytes\/working-from-home-advice-from-an-expert\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here for more advice on working from home<\/strong><\/a><\/p>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Business Continuity refers to the continuation of essential business and administrative functions at Clark University in the event of unexpected or extended campus closures. This guide will outline tools to support your department\u2019s business needs in the event of a closure. The best time to plan for an emergency is before it happens. A great [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[7,11],"tags":[33],"class_list":["post-792","post","type-post","status-publish","format-standard","hentry","category-explore-services","category-s","tag-s"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support for Business Continuity | Information Technology Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/support-for-business-continuity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support for Business Continuity\" \/>\n<meta property=\"og:description\" content=\"Business Continuity refers to the continuation of essential business and administrative functions at Clark University in the event of unexpected or extended campus closures. 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