{"id":775,"date":"2025-09-23T10:35:35","date_gmt":"2025-09-23T14:35:35","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?p=775"},"modified":"2025-10-09T12:05:26","modified_gmt":"2025-10-09T16:05:26","slug":"replacing-your-clark-computer","status":"publish","type":"post","link":"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/","title":{"rendered":"Replacing Your Clark Computer"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-4a938530 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"is-style-intro\">All Clark faculty and staff are eligible to receive new primary work computers approximately every 4 years. Replacing these devices on a consistent schedule ensures university operations continue with the highest level of efficiency and accuracy. <\/p>\n\n\n\n<p>ITS is responsible for identifying candidates for computer replacement, coordinating purchases, and scheduling the delivery and set-up of these new devices. The replacement process, outlined below, requires the cooperation of different groups around campus and aims to make the transition as seamless as possible for all involved.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1 has-icon__apply\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/clarku.qualtrics.com\/jfe\/form\/SV_0TAfO778Lvxgd6K\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"wp-block-button__link-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 30 30\">\n  <path fill=\"currentColor\" d=\"M7.51,21.22v-12c0-.55.45-1,1-1h10c.55,0,1,.45,1,1v7.21l2.83-2.83c.05-.05.11-.09.17-.14v-6.24c0-1.1-.9-2-2-2h-4.06c-.41-1.26-1.62-2.08-2.94-2-1.32-.08-2.53.74-2.94,2h-4.06c-1.1,0-2,.9-2,2v16c0,1.1.9,2,2,2h7.3l.33-2.95s.02-.03.02-.05h-5.65c-.55,0-1-.45-1-1Z\"\/>\n  <g>\n    <path fill=\"currentColor\" d=\"M10.51,10.22h6c.55,0,1,.45,1,1h0c0,.55-.45,1-1,1h-6c-.55,0-1-.45-1-1h0c0-.55.45-1,1-1Z\"\/>\n    <path fill=\"currentColor\" d=\"M10.51,14.22h6c.55,0,1,.45,1,1h0c0,.55-.45,1-1,1h-6c-.55,0-1-.45-1-1h0c0-.55.45-1,1-1Z\"\/>\n    <path fill=\"currentColor\" d=\"M10.51,18.22h4c.55,0,1,.45,1,1h0c0,.55-.45,1-1,1h-4c-.55,0-1-.45-1-1h0c0-.55.45-1,1-1Z\"\/>\n  <\/g>\n  <path fill=\"currentColor\" d=\"M19.72,25.1l7.07-7.07c.78-.78.78-2.05,0-2.83l-.55-.55c-.78-.78-2.05-.78-2.83,0l-7.07,7.07,3.38,3.38Z\"\/>\n  <polygon fill=\"currentColor\" points=\"15.2 26.24 19.02 25.81 15.63 22.43 15.2 26.24\"\/>\n<\/svg><\/span>Complete Computer Replacement Form<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group section is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Step 1: Fill out Replacement Request Form<\/summary>\n<p>The online replacement form asks questions regarding your current computer, your new computer, any software you use, peripheral tools you need (webcams, monitors, etc.,) and how you store and back up your files. Once the form is completed, you\u2019ll receive a confirmation email. You may also receive an email inviting you to meet with Clark\u2019s technology training specialist to discuss file back-up options.<\/p>\n\n\n\n<p>Please note that while the university is responsible for the purchase of the device itself, your department is responsible for the purchase of accessories such as monitors, speakers, webcams, and mice, and you may need to provide the email address of your department\u2019s purchasing manager.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Step 2: Back up files<\/summary>\n<p>In order to make the transition from one computer to another as seamless as possible, you\u2019ll need to back up your files so they can be transferred to your new device. Depending on your current device and the amount of data stored on it, the file back-up process may involve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setting up OneDrive<\/li>\n\n\n\n<li>Meeting with the technology training specialist<\/li>\n\n\n\n<li>Borrowing an external hard drive from the Help Desk<\/li>\n\n\n\n<li>Moving or copying your files to a new location on your device<\/li>\n<\/ul>\n\n\n\n<p>If you have any questions or if you\u2019d like guidance on the back-up process, please contact&nbsp;<a href=\"mailto:techtraining@clarku.edu\" target=\"_blank\" rel=\"noreferrer noopener\">techtraining@clarku.edu.<\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Schedule deployment<\/summary>\n<p>Once your new computer is ready and your files are backed up, a member of the Help Desk professional staff will reach out to you to schedule a deployment. These appointments take place on campus. During this time, the professional staff will bring your new computer to your office and set it up by connecting you to any file shares and printers, downloading or configuring necessary software, and turning on OneDrive. At the end of the appointment, ITS will take your old device and retain it for 30 days. After this time period, the old computer will be erased and recycled.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group section is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"color:inherit\" class=\"eyebrow  has-text-align-left\"><strong>What does its need to do?<\/strong><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Step 1: Identify and contact candidates for computer replacement<\/summary>\n<p>ITS tracks the deployment and life cycle of all computers on campus. Every quarter, the Help Desk contacts those who are eligible for a new computer to send the online replacement device request form.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Step 2: Coordinate with End Point and Purchasing Teams<\/summary>\n<p>Once the Help Desk receives the completed request form, they contact another the ITS End Point team, which is responsible for purchasing new computers and building them to Clark\u2019s specifications. If necessary, the End Point and Help Desk teams also contact the departmental purchasing manager for authorization and selection of peripheral tools such as webcams, mice, and additional monitors.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Step 3: Schedule deployment<\/summary>\n<p>Once the computer and accessories have been purchased and imaged to the university\u2019s requirements, the Help Desk will schedule an on-campus deployment with the replacement candidate to set up the new computer.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column sidebar-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/a-z-service-catalog\/\">Explore more services<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>All Clark faculty and staff are eligible to receive new primary work computers approximately every 4 years. Replacing these devices on a consistent schedule ensures university operations continue with the highest level of efficiency and accuracy. ITS is responsible for identifying candidates for computer replacement, coordinating purchases, and scheduling the delivery and set-up of these [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[7,60],"tags":[59],"class_list":["post-775","post","type-post","status-publish","format-standard","hentry","category-explore-services","category-r","tag-r"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Replacing Your Clark Computer | Information Technology Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Replacing Your Clark Computer\" \/>\n<meta property=\"og:description\" content=\"All Clark faculty and staff are eligible to receive new primary work computers approximately every 4 years. Replacing these devices on a consistent schedule ensures university operations continue with the highest level of efficiency and accuracy. ITS is responsible for identifying candidates for computer replacement, coordinating purchases, and scheduling the delivery and set-up of these [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/\" \/>\n<meta property=\"og:site_name\" content=\"Information Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ClarkUniversityWorcester\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-23T14:35:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-09T16:05:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clarkuniversity\" \/>\n<meta name=\"twitter:site\" content=\"@clarkuniversity\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carol D&#039;Onofrio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/replacing-your-clark-computer\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/replacing-your-clark-computer\\\/\"},\"headline\":\"Replacing Your Clark Computer\",\"datePublished\":\"2025-09-23T14:35:35+00:00\",\"dateModified\":\"2025-10-09T16:05:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/replacing-your-clark-computer\\\/\"},\"wordCount\":561,\"keywords\":[\"R\"],\"articleSection\":[\"Explore Services\",\"R\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/replacing-your-clark-computer\\\/\",\"url\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/replacing-your-clark-computer\\\/\",\"name\":\"Replacing Your Clark Computer | Information Technology Services | Clark University\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/#website\"},\"datePublished\":\"2025-09-23T14:35:35+00:00\",\"dateModified\":\"2025-10-09T16:05:26+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/#\\\/schema\\\/person\\\/b4c0be9f2f560ba702b0451d333f0619\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/replacing-your-clark-computer\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/wp-json\\\/wp\\\/v2\\\/posts\\\/775#breadcrumbs\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":0,\"name\":\"ClarkU\",\"item\":\"https:\\\/\\\/www.clarku.edu\\\/\"},{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Explore Services\",\"item\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/a-z-service-catalog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Information Technology Services\",\"item\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/#website\",\"url\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/\",\"name\":\"Information Technology Services\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.clarku.edu\\\/information-technology-services\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Replacing Your Clark Computer | Information Technology Services | Clark University","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/","og_locale":"en_US","og_type":"article","og_title":"Replacing Your Clark Computer","og_description":"All Clark faculty and staff are eligible to receive new primary work computers approximately every 4 years. Replacing these devices on a consistent schedule ensures university operations continue with the highest level of efficiency and accuracy. ITS is responsible for identifying candidates for computer replacement, coordinating purchases, and scheduling the delivery and set-up of these [&hellip;]","og_url":"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/","og_site_name":"Information Technology Services","article_publisher":"https:\/\/www.facebook.com\/ClarkUniversityWorcester","article_published_time":"2025-09-23T14:35:35+00:00","article_modified_time":"2025-10-09T16:05:26+00:00","twitter_card":"summary_large_image","twitter_creator":"@clarkuniversity","twitter_site":"@clarkuniversity","twitter_misc":{"Written by":"Carol D'Onofrio","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/#article","isPartOf":{"@id":"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/"},"headline":"Replacing Your Clark Computer","datePublished":"2025-09-23T14:35:35+00:00","dateModified":"2025-10-09T16:05:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/"},"wordCount":561,"keywords":["R"],"articleSection":["Explore Services","R"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/","url":"https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/","name":"Replacing Your Clark Computer | Information Technology Services | Clark University","isPartOf":{"@id":"https:\/\/www.clarku.edu\/information-technology-services\/#website"},"datePublished":"2025-09-23T14:35:35+00:00","dateModified":"2025-10-09T16:05:26+00:00","author":{"@id":"https:\/\/www.clarku.edu\/information-technology-services\/#\/schema\/person\/b4c0be9f2f560ba702b0451d333f0619"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.clarku.edu\/information-technology-services\/replacing-your-clark-computer\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/775#breadcrumbs","itemListElement":[{"@type":"ListItem","position":0,"name":"ClarkU","item":"https:\/\/www.clarku.edu\/"},{"@type":"ListItem","position":1,"name":"Explore Services","item":"https:\/\/www.clarku.edu\/information-technology-services\/a-z-service-catalog\/"},{"@type":"ListItem","position":2,"name":"Information Technology Services","item":"https:\/\/www.clarku.edu\/information-technology-services"}]},{"@type":"WebSite","@id":"https:\/\/www.clarku.edu\/information-technology-services\/#website","url":"https:\/\/www.clarku.edu\/information-technology-services\/","name":"Information Technology Services","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.clarku.edu\/information-technology-services\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"fimg_url":false,"_links":{"self":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/comments?post=775"}],"version-history":[{"count":5,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/775\/revisions"}],"predecessor-version":[{"id":879,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/775\/revisions\/879"}],"up":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/377"}],"wp:attachment":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/media?parent=775"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/categories?post=775"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/tags?post=775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}