{"id":640,"date":"2025-09-18T13:48:03","date_gmt":"2025-09-18T17:48:03","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?p=640"},"modified":"2026-03-16T14:00:03","modified_gmt":"2026-03-16T18:00:03","slug":"clark-wifi","status":"publish","type":"post","link":"https:\/\/www.clarku.edu\/information-technology-services\/clark-wifi\/","title":{"rendered":"Clark WiFi"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-4a938530 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"is-style-intro\">With over 1400 Wireless Access Points installed across campus, WiFi is widely available and can accommodate 1000\u2019s of wireless devices at any given time. ClarkWiFi, ClarkGuestWiFi, and eduroam are available anywhere there is wireless access.<\/p>\n\n\n\n<p class=\"is-style-default\">All Clark community members with a Clark account should connect to the main Clark network rather than the Guest Wifi. This will allow you extended access and speed.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Students<\/summary>\n<p class=\"arrow\"><a href=\"https:\/\/clarkuedu.atlassian.net\/wiki\/external\/ZDM4ZWVmZTY4Yjk3NDE5ODkxNWZkMGNkZGQwMzc3YjA\"><strong>Click here for WiFi instructions for all devices<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Faculty &amp; Staff<\/summary>\n<p class=\"arrow\"><a href=\"https:\/\/clarkuedu.atlassian.net\/wiki\/external\/N2IyOTI1YjZlNDY1NDJmOWJiOWQ0MGI2MDhiZTFkOTY\"><strong>Click here for WiFi instructions for all devices<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Guests<\/summary>\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"arrow\">If your home institution subscribes to&nbsp;<strong>eduroam<\/strong>, connect to that network on your device and supply your home institution\u2019s credentials.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-clarkguestwifi\">ClarkGuestWifi<\/h4>\n\n\n\n<p>For other guests on campus, we offer Guest WiFi. When you connect to ClarkGuestWiFi, you will log in with social media account credentials. Clark does not have access to or store the account you use. You will be redirected to the social media site and your account will be authenticated and let you log on to our wireless network.<\/p>\n\n\n\n<p class=\"arrow\"><a href=\"https:\/\/clarkuedu.atlassian.net\/wiki\/external\/NGExYTM4YzhkMzFmNGNjMzgxZTg5N2QyMTMwMzM3MTg\"><strong>Click here for instructions on how to connect via ClarkGuest WiFi<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions\">Frequently Asked Questions<\/h2>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I get my game system online?<\/summary>\n<p class=\"arrow\"><strong><a href=\"https:\/\/clarkuedu.atlassian.net\/wiki\/external\/M2E3OGMyYTQ1NGZiNDNkYzk0MTY1OWEzZjljMTc4YjU\">Click here for instructions<\/a><\/strong><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I get my smart device online?<\/summary>\n<p class=\"arrow\"><strong><a href=\"https:\/\/clarkuedu.atlassian.net\/wiki\/external\/MGVkYjc5ZmVjZmEwNDIwZWIzZTYwNmJmODkxMTZlNDQ\">Click here for instructions<\/a><\/strong><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Are Clark\u2019s networks secure?<\/summary>\n<p>ClarkWiFi uses the most secure wireless technology currently available, WPA2-Enterprise. We make every reasonable effort to protect your computing environment. Sites that require a high level of security (e.g., online banking) protect your information with additional technology. If you use the wired network, Clark uses switches to assist in isolating your specific network traffic. When browsing the web on any connection, we highly suggest using HTTPS to further secure your information.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Will you ever enter my residence hall room to service the equipment?<\/summary>\n<p>We will never enter your personal residence hall room without your knowledge. If there is a problem and we need to service equipment in your room, the ITS Help Desk will make an appointment with you. In suites with common areas, we may enter the common area of a suite to service or install equipment, but will not enter an individual student\u2019s room.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Uh-oh \u2014 I just broke an access point. Now what?<\/summary>\n<p>Please contact the Help Desk immediately if your Access Point has been damaged.<\/p>\n\n\n\n<p>If there is damage to an AP, a charge will be assessed to everyone in your room, suite, or floor. A damaged AP225 will result in a $1,500 charge. A damaged AP205H will result in a $500 charge.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column sidebar-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 sidebar-right\"><a class=\"wp-block-button__link has-deep-red-background-color has-background wp-element-button\" href=\"https:\/\/clarkuedu.atlassian.net\/wiki\/external\/ZDM4ZWVmZTY4Yjk3NDE5ODkxNWZkMGNkZGQwMzc3YjA\">student wifi instructions<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 sidebar-right\"><a class=\"wp-block-button__link has-deep-red-background-color has-background wp-element-button\" href=\"https:\/\/clarkuedu.atlassian.net\/wiki\/external\/N2IyOTI1YjZlNDY1NDJmOWJiOWQ0MGI2MDhiZTFkOTY\">faculty and staff wifi instructions<\/a><\/div>\n<\/div>\n\n\n\n<aside class=\"wp-block-group boxout has-light-yellow-background-color has-background is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-12dd3699 wp-block-group-is-layout-constrained\"><div style=\"color:inherit\" class=\"eyebrow  has-text-align-left\">wireless coverage<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-outdoor-wireless-coverage\">Outdoor Wireless Coverage<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Alden Quadrangle<\/li>\n\n\n\n<li>Campus Square<\/li>\n\n\n\n<li>Downing Street Greenspace<\/li>\n\n\n\n<li>Fuller Quadrangle<\/li>\n\n\n\n<li>Granger Field<\/li>\n\n\n\n<li>Kresge Quadrangle<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-partial-wireless-coverage\">Partial Wireless Coverage<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Administration Center<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-wireless-coverage\">No Wireless Coverage<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recycling Center<\/li>\n\n\n\n<li>University Park Campus School<\/li>\n<\/ul>\n<\/aside>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>With over 1400 Wireless Access Points installed across campus, WiFi is widely available and can accommodate 1000\u2019s of wireless devices at any given time. ClarkWiFi, ClarkGuestWiFi, and eduroam are available anywhere there is wireless access. All Clark community members with a Clark account should connect to the main Clark network rather than the Guest Wifi. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[8,7],"tags":[36],"class_list":["post-640","post","type-post","status-publish","format-standard","hentry","category-c","category-explore-services","tag-c"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Clark WiFi | Information Technology Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/clark-wifi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Clark WiFi\" \/>\n<meta property=\"og:description\" content=\"With over 1400 Wireless Access Points installed across campus, WiFi is widely available and can accommodate 1000\u2019s of wireless devices at any given time. ClarkWiFi, ClarkGuestWiFi, and eduroam are available anywhere there is wireless access. All Clark community members with a Clark account should connect to the main Clark network rather than the Guest Wifi. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.clarku.edu\/information-technology-services\/clark-wifi\/\" \/>\n<meta property=\"og:site_name\" content=\"Information Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ClarkUniversityWorcester\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-18T17:48:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-16T18:00:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clarkuniversity\" \/>\n<meta name=\"twitter:site\" content=\"@clarkuniversity\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carol D&#039;Onofrio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" 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We make every reasonable effort to protect your computing environment. Sites that require a high level of security (e.g., online banking) protect your information with additional technology. If you use the wired network, Clark uses switches to assist in isolating your specific network traffic. When browsing the web on any connection, we highly suggest using HTTPS to further secure your information.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/information-technology-services\/clark-wifi\/#faq-4","position":4,"url":"https:\/\/www.clarku.edu\/information-technology-services\/clark-wifi\/#faq-4","name":"Will you ever enter my residence hall room to service the equipment?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"We will never enter your personal residence hall room without your knowledge. If there is a problem and we need to service equipment in your room, the ITS Help Desk will make an appointment with you. In suites with common areas, we may enter the common area of a suite to service or install equipment, but will not enter an individual student\u2019s room.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/information-technology-services\/clark-wifi\/#faq-5","position":5,"url":"https:\/\/www.clarku.edu\/information-technology-services\/clark-wifi\/#faq-5","name":"Uh-oh \u2014 I just broke an access point. Now what?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"Please contact the Help Desk immediately if your Access Point has been damaged.\nIf there is damage to an AP, a charge will be assessed to everyone in your room, suite, or floor. A damaged AP225 will result in a $1,500 charge. A damaged AP205H will result in a $500 charge.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"fimg_url":false,"_links":{"self":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/comments?post=640"}],"version-history":[{"count":6,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/640\/revisions"}],"predecessor-version":[{"id":1178,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/640\/revisions\/1178"}],"up":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/377"}],"wp:attachment":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/media?parent=640"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/categories?post=640"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/tags?post=640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}