{"id":374,"date":"2025-09-10T14:25:39","date_gmt":"2025-09-10T18:25:39","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?p=374"},"modified":"2026-04-24T11:19:01","modified_gmt":"2026-04-24T15:19:01","slug":"canvas","status":"publish","type":"post","link":"https:\/\/www.clarku.edu\/information-technology-services\/canvas\/","title":{"rendered":"Canvas"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-4a938530 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-canvas-support\">Canvas Support<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Canvas How-To&#8217;s<\/summary>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/community.canvaslms.com\/t5\/Instructor-Guide\/tkb-p\/Instructor\" target=\"_blank\" rel=\"noreferrer noopener\">Canvas Faculty Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/community.canvaslms.com\/t5\/Student-Guide\/tkb-p\/student\" target=\"_blank\" rel=\"noreferrer noopener\">Canvas Student Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clarku.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=38603a3a-6bae-47a2-8975-af620164528f\">Step-by-Step Setup<\/a>: Watch a Spring 2023 course being built step-by-step<\/li>\n\n\n\n<li><a href=\"https:\/\/clarku.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=d8d3dfc8-7b25-469d-8392-afa30131070a\" target=\"_blank\" rel=\"noreferrer noopener\">Step-by-Step Gradebook<\/a>: Watch a gradebook being set up by Maestro Don<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>One-on One and Group Support<\/summary>\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Department<\/th><th>ATS Liaison<\/th><\/tr><\/thead><tbody><tr><td><strong>American Language and Culture Institute (ALCI)<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Biology<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>BSDT<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Center for Gender, Race and Area Studies<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Chemistry<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Computer Science<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Economics<\/strong><\/td><td>Dorothy Erickson, 508-793-7214,&nbsp;<a href=\"mailto:derickson@clarku.edu\">derickson@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Education<\/strong><\/td><td>Dorothy Erickson, 508-793-7214,&nbsp;<a href=\"mailto:derickson@clarku.edu\">derickson@clarku.edu<\/a><\/td><\/tr><tr><td><strong>English<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Geography<\/strong><\/td><td>Dorothy Erickson, 508-793-7214,&nbsp;<a href=\"mailto:derickson@clarku.edu\">derickson@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Higgins School of Humanities<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>History\/CHGS<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Innovation &amp; Entrepreneurship<\/strong><\/td><td>Don Lutz, 508-421-3714,\u00a0<a href=\"mailto:dlutz@clarku.edu\">dlutz@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Language, Literature &amp; Culture (LLC)<\/strong><\/td><td>Dorothy Erickson, 508-793-7214,&nbsp;<a href=\"mailto:derickson@clarku.edu\">derickson@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Math<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Philosophy<\/strong><\/td><td>Don Lutz, 508-421-3714,&nbsp;<a href=\"mailto:dlutz@clarku.edu\">dlutz@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Physics<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Political Science<\/strong><\/td><td>Don Lutz, 508-421-3714,&nbsp;<a href=\"mailto:dlutz@clarku.edu\">dlutz@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Psychology<\/strong><\/td><td>Don Lutz, 508-421-3714,&nbsp;<a href=\"mailto:dlutz@clarku.edu\">dlutz@clarku.edu<\/a><\/td><\/tr><tr><td><strong>School of Business (CUSB)<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>School of Climate, Science and Society<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>School of Professional Studies (SPS)<\/strong><\/td><td>Dorothy Erickson, 508-793-7214,&nbsp;<a href=\"mailto:derickson@clarku.edu\">derickson@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Sociology<\/strong><\/td><td>Don Lutz, 508-421-3714,\u00a0<a href=\"mailto:dlutz@clarku.edu\">dlutz@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Sustainability and Social Justice<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><tr><td><strong>Visual &amp; Performing Arts (V&amp;PA)<\/strong><\/td><td>Pilot Irwin, 508-793-7136, <a href=\"mailto:pirwin@clarku.edu\">pirwin@clarku.edu<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-faculty\" style=\"padding-top:var(--wp--preset--spacing--20)\">Frequently asked questions \u2013 Faculty<\/h2>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>What is Canvas? What is a Learning Management System?<\/summary>\n<p>Canvas is a web application that allows faculty to post course materials (like documents, discussion boards, assignments, video and audio) online making them available to their students. Instructors can make use of Canvas to expand the the walls of a traditional classroom.<\/p>\n\n\n\n<p>Canvas provides a flexible environment for all types of learning communities, whether a \u201cregular\u201d course, departmental project, or university-wide task force.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How and when are courses created in Canvas?<\/summary>\n<p>Canvas courses are created automatically for courses that are offered by the Registrar. It is the faculty member\u2019s decision on if they wish to use the automatically created site.<\/p>\n\n\n\n<p>Courses are available in Canvas approximately one week after a semester opens for registration for students. For example, Spring courses will be created in Canvas around mid-October, and Fall courses will be created around mid-April.&nbsp;<a href=\"https:\/\/www.clarku.edu\/offices\/registrar\/courses-and-schedules\/\">Click here to see exact registration dates for the coming year<\/a>.<\/p>\n\n\n\n<p>ITS can also create non-standard courses manually for projects, committees and other Canvas uses.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>I don\u2019t see my current courses in Canvas.<\/summary>\n<p>As a faculty member, you will only see courses in Canvas if you are the Instructor of Record, or a registered co-teacher. If you meet these requirements, and it is at least 1 week after registration opened for the semester, please contact the Help Desk (<a href=\"mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>, 508-793-7745)<\/p>\n\n\n\n<p>If you are not the Instructor of Record, or a registered co-teacher, you should contact the Instructor of Record, or the Registrar to resolve the issue.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How are students added to my Canvas course?<\/summary>\n<p>Students are enrolled automatically into Canvas courses based on the registrar\u2019s Banner data. This process happens multiple times a day.<\/p>\n\n\n\n<p>If students are a late enroll (or drop your course) please note that it can take approximately 24 hours for Canvas to reflect that change.<\/p>\n\n\n\n<p>If there are students missing from your Moodle course enrollments, please contact the Help Desk (<a href=\"https:\/\/web.archive.org\/web\/20240603143720\/mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>, 508-793-7745)<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I add a student to my course?<\/summary>\n<p>Only the Registrar can enroll students in courses, and the Canvas enrollment is fed from Banner. If a registered student isn\u2019t seeing your course in Canvas, please have them contact the Help Desk (<a href=\"mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>, 508-793-7745)<\/p>\n\n\n\n<p>If you have a different enrollment need, please contact the Help Desk.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I add a TA to my course?<\/summary>\n<p class=\"arrow\"><a href=\"https:\/\/community.canvaslms.com\/t5\/Instructor-Guide\/How-do-I-add-users-to-a-course\/ta-p\/1119\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here for instructions on how to add a TA to your course<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>My student(s) can\u2019t see my course. What should I do?<\/summary>\n<p>If none of your students can see your course, you may need to publish it.&nbsp;<a href=\"https:\/\/web.archive.org\/web\/20240603143720\/https:\/\/community.canvaslms.com\/t5\/Instructor-Guide\/How-do-I-publish-a-course\/ta-p\/1185\" target=\"_blank\" rel=\"noreferrer noopener\">Click here for instructions on how to publish your course<\/a>.<\/p>\n\n\n\n<p>If only some of your students can\u2019t see your course, the impacted students should contact the Help Desk (<a href=\"https:\/\/web.archive.org\/web\/20240603143720\/mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>, 508-793-7745)<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Will my courses be removed from Canvas at the end of the semester?<\/summary>\n<p>Will my courses be removed from Canvas at the end of the semester?<\/p>\n\n\n\n<p>No. For faculty, Canvas courses will remain available in Canvas for about 3 years. If you don\u2019t see the past courses on your&nbsp;<a href=\"https:\/\/canvas.clarku.edu\/\">Canvas Dashboard<\/a>, click on Courses from the left-side menu and select \u201cAll Courses\u201d.<\/p>\n\n\n\n<p>Students will lose access to a course soon after grades are released. This is in part to comply with copyright law which specifies that only registered students may have access to materials used under fair use exemptions for the duration of the course. If you have a student that requires continued access,&nbsp;please contact the Help Desk (<a href=\"mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>, 508-793-7745).<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-students\" style=\"padding-top:var(--wp--preset--spacing--20)\">Frequently asked questions \u2013 Students<\/h2>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>I can\u2019t see this semester\u2019s course in Canvas.<\/summary>\n<p>If you can\u2019t see your course in Canvas you should do the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Wait until the first day of class and ask your faculty member. Some faculty don\u2019t use Canvas and others wait until after the first day to publish the course. <\/li>\n\n\n\n<li>If the faculty member says that they are using Canvas, ask your classmates if they can see the course. If no-one can see the course, your faculty member should contact the Help Desk (<a href=\"mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>, 508-793-7745) <\/li>\n\n\n\n<li>If your classmates can see the course, but you can\u2019t, please check ClarkYou to ensure that your registration is current. If you can\u2019t see your course in ClarkYou, you should contact the Registrar. <\/li>\n\n\n\n<li>If your course is available in ClarkYou, please contact the Help Desk (<a href=\"mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>, 508-793-7745) and provide the name and code of the course, the name of the faculty member, and the date that you registered for the course.<\/li>\n<\/ol>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>I can\u2019t see last semester\u2019s course in Canvas.<\/summary>\n<p>Students lose access to a course soon after grades are released. This is in part to comply with copyright law which specifies that only registered students may have access to materials used under fair use exemptions for the duration of the course.<\/p>\n\n\n\n<p>If you have a registered Incomplete and need access to a past course, your faculty member should contact the Help Desk (<a href=\"mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>, 508-793-7745).<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column sidebar-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/canvas.clarku.edu\" target=\"_blank\" rel=\"noreferrer noopener\">Log into Canvas<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Canvas Support Frequently asked questions \u2013 Faculty Frequently asked questions \u2013 Students<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[8,7],"tags":[36],"class_list":["post-374","post","type-post","status-publish","format-standard","hentry","category-c","category-explore-services","tag-c"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Canvas | Information Technology Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/canvas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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