{"id":356,"date":"2025-09-10T11:09:21","date_gmt":"2025-09-10T15:09:21","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?p=356"},"modified":"2026-03-16T13:56:55","modified_gmt":"2026-03-16T17:56:55","slug":"antivirus","status":"publish","type":"post","link":"https:\/\/www.clarku.edu\/information-technology-services\/antivirus\/","title":{"rendered":"Antivirus on your Computer:  Free for personally-owned machines"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-4a938530 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"is-style-intro\">Clark University ITS provides access to Sophos Home, an antivirus (AV) software, for personally-owned computers. <\/p>\n\n\n\n<p class=\"is-style-default\">Sophos Home can be installed by students, staff, or faculty on any personally-owned computer. Sophos Home, like other AV software, is designed to detect and remove viruses from computers. AV software can also protect against a wide variety of other threats, including keyloggers, browser hijackers, Trojan horses, spyware, adware, ransomware, and others.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sidebar-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button sidebar-right\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/home.sophos.com\/en-us\/employee\/clarkuniversity.aspx\">GET AV for your personal computer<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group section is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-installing-sophos-home\">Installing Sophos Home<\/h3>\n\n\n\n<p>Clark University Community members can create a Sophos Home (Commercial Edition) account for free. This account will allow you to install and manage AV software on any personally-owned device (Windows or Mac) that you may use to access Clark resources.<\/p>\n\n\n\n<p>Please note that Sophos Home should not be installed on ITS-managed devices.<\/p>\n\n\n\n<p><strong><strong>Step 1: Receive your Unique Registration Link<\/strong><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/home.sophos.com\/en-us\/employee\/clarkuniversity.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to visit request your Clark University\u2019s Sophos registration<\/a>. You must use your Clark email address to receive the registration link.<\/p>\n\n\n\n<p><strong>Step 2: Create your Sophos Home Account<\/strong><\/p>\n\n\n\n<p>Using the link emailed to your Clark email account (<a href=\"http:\/\/outlook.com\/owa\/clarku.edu\" target=\"_blank\" rel=\"noreferrer noopener\">click here to quickly access your Clark email<\/a>), create a Sophos Home account. You can use your Clark email to create the account, or a personal email if you\u2019d prefer. If you already have a Sophos Home account, you can use the coupon code in the email to receive Clark University\u2019s Premium features.<\/p>\n\n\n\n<p><strong>Step 3: Download and Install Sophos<\/strong><\/p>\n\n\n\n<p>(Before installing Sophos, you should uninstall any other AV software \u2013 including other versions of Sophos \u2013 that may be on your computer.)<\/p>\n\n\n\n<p>Following the instructions in the Sophos Home portal, download and install the software on any device that you may use to access Clark resources. Sophos provides extensive documentation, support and troubleshooting on their website.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.home.sophos.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to access their dedicated support site.<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.home.sophos.com\/hc\/en-us\/articles\/115005339723-Installing-Sophos-Home-on-Mac-computers\" target=\"_blank\" rel=\"noreferrer noopener\">Click here for step-by-step instructions for Mac OS installation.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.home.sophos.com\/hc\/en-us\/articles\/115005340326-Installing-Sophos-Home-on-Windows-computers-\" target=\"_blank\" rel=\"noreferrer noopener\">Click here for step-by-step instructions for Windows installation<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions\">Frequently Asked Questions<\/h2>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Why do I need AV on my device?<\/summary>\n<p>As members of the Clark community, we are all responsible for the security of any personally-owned computer that will be connected to Clark resources, or the campus network. Therefore, you must take reasonable precautions, including running antivirus software and keeping the software up-to-date. Additionally, in order to register and connect any device to the Clark network (either wired or Wi-Fi), your device must have an up-to-date, active antivirus installed.<\/p>\n\n\n\n<p>To support this responsibility, Clark University provides access to Sophos Home for all students, staff and faculty to install on personal computers.<\/p>\n\n\n\n<p>Beyond installing AV, it is very important that you keep your software up-to-date. By default, Sophos will update automatically, and very regularly (often daily). However, if you see that your Sophos icon is orange, or is giving pop-ups, make sure that your software is updated, and no additional action is needed.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I just get an installer from the Help Desk?<\/summary>\n<p>Creating a personal account with Sophos Home is the easiest, and quickest way to get the most up-to-date version of the Sophos software for a range of devices. The Help Desk no longer distributes the Sophos installer, but can support you in creating your account, and installing the software from the Sophos Home website.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How Do I Run A Scan?<\/summary>\n<p>Sophos Home will continually monitor your device for threats. However, if you\u2019re concerned, you can instigate a scan.&nbsp;<a href=\"https:\/\/support.home.sophos.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to access Sophos\u2019s Support Site for information on how to run a scan<\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Do I have to use Sophos as my antivirus software?<\/summary>\n<p>Do I have to use Sophos as my antivirus software?<\/p>\n\n\n\n<p>While you may use choose to use another AV software to protect your device, most community members choose Sophos Home for the premium features offered with Clark\u2019s license, and for the support the ITS Help Desk can offer with installation and scans.<\/p>\n\n\n\n<p>Should you decide to use another AV, the ITS Help Desk may be limited in our ability to support that product. Additionally, it will be your responsibility to keep your AV software up-to-date.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>I forgot my Sophos Home password. How do I reset it?<\/summary>\n<p>To reset your Sophos Home password, visit the Sophos Home&nbsp;<a href=\"https:\/\/my.sophos.com\/en-us\/login\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sign In page<\/a>, and click the Forgot Password link. The Clark University Help Desk does not have access to this password, or the ability to reset it.<\/p>\n<\/details>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clark University ITS provides access to Sophos Home, an antivirus (AV) software, for personally-owned computers. Sophos Home can be installed by students, staff, or faculty on any personally-owned computer. Sophos Home, like other AV software, is designed to detect and remove viruses from computers. AV software can also protect against a wide variety of other [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[9,7],"tags":[38],"class_list":["post-356","post","type-post","status-publish","format-standard","hentry","category-a","category-explore-services","tag-a"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Antivirus on your Computer: Free for personally-owned machines | Information Technology Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/antivirus\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Antivirus on your Computer: Free for personally-owned machines\" \/>\n<meta property=\"og:description\" content=\"Clark University ITS provides access to Sophos Home, an antivirus (AV) software, for personally-owned computers. 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However, if you\u2019re concerned, you can instigate a scan.&nbsp;Click here to access Sophos\u2019s Support Site for information on how to run a scan.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/information-technology-services\/antivirus\/#faq-4","position":4,"url":"https:\/\/www.clarku.edu\/information-technology-services\/antivirus\/#faq-4","name":"Do I have to use Sophos as my antivirus software?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"Do I have to use Sophos as my antivirus software?\nWhile you may use choose to use another AV software to protect your device, most community members choose Sophos Home for the premium features offered with Clark\u2019s license, and for the support the ITS Help Desk can offer with installation and scans.\nShould you decide to use another AV, the ITS Help Desk may be limited in our ability to support that product. Additionally, it will be your responsibility to keep your AV software up-to-date.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/information-technology-services\/antivirus\/#faq-5","position":5,"url":"https:\/\/www.clarku.edu\/information-technology-services\/antivirus\/#faq-5","name":"I forgot my Sophos Home password. How do I reset it?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"To reset your Sophos Home password, visit the Sophos Home&nbsp;Sign In page, and click the Forgot Password link. The Clark University Help Desk does not have access to this password, or the ability to reset it.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"fimg_url":false,"_links":{"self":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/comments?post=356"}],"version-history":[{"count":10,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/356\/revisions"}],"predecessor-version":[{"id":1175,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/356\/revisions\/1175"}],"up":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/posts\/377"}],"wp:attachment":[{"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/media?parent=356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/categories?post=356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.clarku.edu\/information-technology-services\/wp-json\/wp\/v2\/tags?post=356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}