{"id":779,"date":"2025-09-23T11:08:25","date_gmt":"2025-09-23T15:08:25","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?page_id=779"},"modified":"2025-09-23T11:08:25","modified_gmt":"2025-09-23T15:08:25","slug":"teams-phone-transition-project","status":"publish","type":"page","link":"https:\/\/www.clarku.edu\/information-technology-services\/learn-about-its\/projects\/teams-phone-transition-project\/","title":{"rendered":"Teams Phone Transition Project"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45rem\">\n<aside class=\"wp-block-group boxout has-light-warm-gray-background-color has-background is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-12dd3699 wp-block-group-is-layout-constrained\">\n<p>The Team Phone Transition Project is now complete. Please read below for historical information about the project. Please visit our&nbsp;<a href=\"https:\/\/www.clarku.edu\/offices\/its\/a-z-service-catalog\/phones\/\">Phones<\/a>&nbsp;page for more current information.<\/p>\n<\/aside>\n\n\n\n<p>Phones are an important part of communication and connection in the day-to-day operations of Clark University and its partners.<\/p>\n\n\n\n<p>In 2024, ITS is organized the the transition to Teams Phones for all departmental and individual phone lines on campus. This project will take place gradually during 2024 and include support from the ITS Help Desk and the technology training specialist. Benefits of this transition include:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increased communication and flexibility for remote and hybrid employees\u00a0\u00a0<\/li>\n\n\n\n<li>Seamless transitioning from audio calls to video calls, including screensharing, chat, and file uploads\u00a0\u00a0<\/li>\n\n\n\n<li>Ability to customize notifications, branching, and voicemail settings\u00a0<\/li>\n\n\n\n<li>Integration with existing Microsoft workflows and products available to Clark employees<\/li>\n<\/ul>\n\n\n\n<p class=\"arrow\"><a href=\"https:\/\/news.clarku.edu\/bitsandbytes\/phone-services-transition-to-microsoft-teams-phone\/\"><strong>Click here to read the announcement of the Teams Phone project sent in January 2024<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teams.microsoft.com\/\">log in to teams online<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/itshelp.clarku.edu\/?_gl=1*ky21ta*_gcl_au*MzE5NzY1MTg5LjE3NTI0OTY0MDcuOTY3MDY5MTQzLjE3NTc0Mjc2NjcuMTc1NzQyNzY5Mg..\">submit phone support request<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group section is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Teams Phone How-To<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.microsoft.com\/en-us\/office\/use-the-dial-pad-to-make-a-call-in-microsoft-teams-20d24ace-2851-4c29-8441-30dd2a5cf078\">make a call with the dial pad<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.microsoft.com\/en-us\/office\/put-a-call-on-hold-in-microsoft-teams-c824515c-77d9-46d1-bd0e-5d760c69f517\">Put a call on hold<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.microsoft.com\/en-us\/office\/transfer-a-call-in-microsoft-teams-b7f40f14-e083-46b9-b739-68038c8f73a0\">transfer a call<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.microsoft.com\/en-au\/office\/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#ID0EFLBBDDD\">change voicemail settings<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.microsoft.com\/en-au\/office\/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#ID0EDPBBDDD\">make a test call<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.microsoft.com\/en-au\/office\/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#ID0EDJBBDDD\">Change your ringtone<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Transition Frequently Asked Questions<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is Microsoft Teams Phone?<\/summary>\n<p>Teams Phone is a service offered through the the Microsoft Teams application. Teams Phone transmits calls over the internet rather than using traditional physical telephone lines, allowing calls to be made from any internet-connected device, such as a phone or laptop, through the Teams app.<\/p>\n\n\n\n<p>Using Teams employees can make calls to any number through the Microsoft Teams app on their device, or through a dedicated Teams Phone handset \u2013 that looks and acts like a traditional desk phone.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Why is Clark moving to Microsoft Teams for phone service?<\/summary>\n<p>As our modality of working has changed over the last number of years, Clark needs to be more flexible in the way we communicate. Microsoft Teams allows us to be more flexible in providing phone numbers and service to on-campus, hybrid and remote employees, allowing for quality support and engagement for all of our community members.<\/p>\n\n\n\n<p>Additionally, Clark University\u2019s current system, including wiring, is becoming more challenging and expensive to maintain as the technology ages and depreciates. This old technology needs to replaced with a service that can grow with Clark, in an agile and maintainable way.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>When is the transition happening?<\/summary>\n<p>Our goal is to have most of the campus fully transitioned by the end of 2024. In fact, many users across campus have already successfully and seamlessly transitioned to Teams Phones.<\/p>\n\n\n\n<p>For the remaining departments and users, we will be reaching out over the coming months to schedule a time for the transition.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I dial emergency services (911) from a Teams Phone?<\/summary>\n<p>Yes.<\/p>\n\n\n\n<p>A large component of moving from traditional phones to Teams Phone is to ensure that location data is automatically reported to 911 operators. This is fully in place for all on-campus connections, and you can see your location in your Teams Phone window (see sample image below.)<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"156\" height=\"300\" src=\"https:\/\/www.clarku.edu\/information-technology-services\/wp-content\/uploads\/sites\/92\/location-data-156x300-1.jpg\" alt=\"screen shot of teams phonef\" class=\"wp-image-781\"\/><\/figure>\n\n\n\n<p>When connecting to Teams Phone when off campus on a computer, your location should be set based on a location provided by your Internet provider location.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Will my phone number change?<\/summary>\n<p>No. All existing users will be able to keep their existing phone number.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I keep my desk phone?<\/summary>\n<p>As we move your number to Teams Phone, you will be able to make calls via your computer using a headset. If however you would like a traditional desk phone, we can provide you with a new desk phone that will operate similarly to a traditional phone once you\u2019ve logged in.<\/p>\n\n\n\n<p>Your existing phone set will not work once we transition your number to Teams Phone.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Will I still be able to hold and transfer calls?<\/summary>\n<p>Yes. Teams Phone allow for flexibility in holding and transferring calls. They also allow departments to set up auto-attendants, delegates, and call groups to make sure calls are routed to the appropriate parties.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I prevent calls during meetings or class?<\/summary>\n<p>We recommend setting your status to \u201cDo Not Disturb\u201d in Teams. This will suppress notifications including screen pop-ups and ringtones.<\/p>\n\n\n\n<p class=\"arrow\"><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/change-your-status-in-microsoft-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e\"><strong>Click here to learn how to set your status<\/strong><\/a><\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>The Team Phone Transition Project is now complete. Please read below for historical information about the project. Please visit our&nbsp;Phones&nbsp;page for more current information. Phones are an important part of communication and connection in the day-to-day operations of Clark University and its partners. In 2024, ITS is organized the the transition to Teams Phones for [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":773,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-779","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Teams Phone Transition Project | Information Technology Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/learn-about-its\/projects\/teams-phone-transition-project\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Teams Phone Transition Project\" \/>\n<meta property=\"og:description\" content=\"The Team Phone Transition Project is now complete. 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