{"id":661,"date":"2025-09-19T15:18:57","date_gmt":"2025-09-19T19:18:57","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?page_id=661"},"modified":"2026-03-16T13:34:29","modified_gmt":"2026-03-16T17:34:29","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.clarku.edu\/information-technology-services\/onecard-office\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n
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Where can I get help with my OneCard?<\/summary>\n

The ITS Help Desk can help you with your OneCard. Visit us in the Academic Commons (the 1st floor of the Goddard Library), email us at helpdesk@clarku.edu<\/a> or call us at 508-793-7745.<\/p>\n<\/details>\n\n\n\n

How do I upload my photo?<\/summary>\n

If you are a new student or a new member of the faculty or staff, please upload a picture of yourself using the link below.<\/p>\n\n\n\n

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  1. Log into Clark You.<\/li>\n\n\n\n
  2. In a new tab, go to the Atrium Connect website. Click here to go to Atrium Connect<\/a>.  <\/li>\n\n\n\n
  3. On the left, click on Student or Staff Login.<\/li>\n\n\n\n
  4. Once you are logged in, click on Upload Your Photo on the left sidebar. If you do not see an option to Upload Your Photo option, click on Personalize, and it will be on that list.  <\/li>\n\n\n\n
  5. Follow the prompts to upload your photo.<\/li>\n<\/ol>\n\n\n\n

    All submitted photos must be a close-up, color, face-forward picture (similar to a passport photo). The photo should not<\/strong> include hats, sunglasses, bandanas, inappropriate facial gestures, or hands near the face.<\/p>\n<\/details>\n\n\n\n

    Do I need to provide my own picture?<\/summary>\n

    Yes. <\/p>\n\n\n\n

    All submitted photos must be a close-up, color, face-forward picture. The photo should not<\/strong> include hats, sunglasses, bandanas, inappropriate facial gestures, or hands near the face.<\/p>\n<\/details>\n\n\n\n

    How will my OneCard picture be used?<\/summary>\n

    Your OneCard photo image will be used to produce your OneCard and may also be displayed in software used by Housing, Campus Police, Student Accounts, or to other Clark staff to verify your identity.<\/p>\n<\/details>\n\n\n\n

    My OneCard won\u2019t let me into an academic building\/residence hall\/specialist space.<\/summary>\n

    Access to buildings\/spaces is controlled by various departments across campus based on your role at Clark and your access privileges.<\/p>\n\n\n\n

    If you can\u2019t get access to a space that you believe you have access privileges to, please contact the Help Desk so we can check that you have the correct permissions. If you need additional privileges, we can point you in the direction of the correct department.<\/p>\n<\/details>\n\n\n\n

    How do I find my ID number?<\/summary>\n

    Your OneCard number is your Clark University ID Number. It is used by administrative systems and departments as a unique way to identify you. <\/p>\n\n\n\n

    The easiest way to find your OneCard number is by looking at your OneCard! <\/strong>Your OneCard number is the first eight numbers printed on the front of your OneCard. The last two numbers simply represent the issuance number for your card. This gets updated if your card is lost and replaced.<\/p>\n\n\n\n

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    If you don\u2019t yet have a physical OneCard, you can find your OneCard number in a few different places<\/p>\n\n\n\n

    New Students: <\/strong>You can find your OneCard number in Slate (your admissions portal). If you need help accessing Slate, you can contact your Admissions representative.<\/p>\n\n\n\n

    Returning Students: <\/strong>You can find your OneCard number in CUWeb.<\/p>\n\n\n\n