{"id":158,"date":"2025-09-09T14:12:01","date_gmt":"2025-09-09T18:12:01","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?page_id=158"},"modified":"2025-09-09T14:12:02","modified_gmt":"2025-09-09T18:12:02","slug":"it-request-and-evaluation-process","status":"publish","type":"page","link":"https:\/\/www.clarku.edu\/information-technology-services\/learn-about-its\/university-governance-for-it\/it-request-and-evaluation-process\/","title":{"rendered":"IT Request and Evaluation Process"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45rem\">\n<p><strong>If you need immediate assistance with technology that is not working, please contact the\u00a0<a href=\"https:\/\/www.clarku.edu\/information-technology-services\/get-it-help\/\">ITS Help Desk<\/a>.<\/strong><\/p>\n\n\n\n<p>If you would like to submit a request for ITS assistance with a new project or technology resource, please complete the\u00a0<a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=PSaytapoPkW5cqoUIUEPgHDla5-LW8lBm7-kjZl2a2RUQUlDNEJBQVJCRjA3R005VTJKUU8yTk9GMC4u\" target=\"_blank\" rel=\"noreferrer noopener\">University IT Request Form<\/a>. Within one month of submitting the\u00a0<a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=PSaytapoPkW5cqoUIUEPgHDla5-LW8lBm7-kjZl2a2RUQUlDNEJBQVJCRjA3R005VTJKUU8yTk9GMC4u\" target=\"_blank\" rel=\"noreferrer noopener\">University IT Request Form<\/a>, ITS will be in touch to discuss the details and next steps of your request. Your request will follow the process below:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69eb507750cd5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69eb507750cd5\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"359\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.clarku.edu\/information-technology-services\/wp-content\/uploads\/sites\/92\/governance-flow-short-2-1024x359-1.png\" alt=\"\" class=\"wp-image-163\" srcset=\"https:\/\/www.clarku.edu\/information-technology-services\/wp-content\/uploads\/sites\/92\/governance-flow-short-2-1024x359-1.png 1024w, https:\/\/www.clarku.edu\/information-technology-services\/wp-content\/uploads\/sites\/92\/governance-flow-short-2-1024x359-1-300x105.png 300w, https:\/\/www.clarku.edu\/information-technology-services\/wp-content\/uploads\/sites\/92\/governance-flow-short-2-1024x359-1-768x269.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>For a detailed process flow, what to expect for timing, and how decisions will be evaluated, please visit the\u00a0<a href=\"https:\/\/www.clarku.edu\/offices\/its\/university-governance-for-it\/university-governance-for-it-faq\/\">University Governance for IT FAQ<\/a>.\u00a0 If you have any questions about the status of your request,\u00a0 you can visit the\u00a0<a href=\"https:\/\/clarkuedu.sharepoint.com\/sites\/ITS-VendorsContractsApplications\/Lists\/Projects\/AllItems.aspx?env=WebViewList\" target=\"_blank\" rel=\"noreferrer noopener\">Project Status Page<\/a>, or email\u00a0<a href=\"mailto:helpdesk@clarku.edu\">helpdesk@clarku.edu<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><?xml encoding=\"utf-8\" ?><nav class=\"is-vertical wp-block-navigation is-content-justification-stretch is-layout-flex wp-container-core-navigation-is-layout-2c14e10a wp-block-navigation-is-layout-flex\" aria-label=\"University Governance submenu\"><ul class=\"wp-block-navigation__container  is-vertical wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/learn-about-its\/university-governance-for-it\/academic-technology-committee\/\"><span class=\"wp-block-navigation-item__label\">Academic Technology Committee<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/learn-about-its\/university-governance-for-it\/university-it-advisory-committee\/\"><span class=\"wp-block-navigation-item__label\">University IT Advisory Committee<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/learn-about-its\/university-governance-for-it\/university-it-steering-board\/\"><span class=\"wp-block-navigation-item__label\">University IT Steering Board<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/learn-about-its\/university-governance-for-it\/it-request-and-evaluation-process\/\"><span class=\"wp-block-navigation-item__label\">IT Request and Evaluation Process<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/university-governance-for-it-faq\/\"><span class=\"wp-block-navigation-item__label\">University Governance for IT &ndash; FAQ<\/span><\/a><\/li><\/ul><\/nav>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you need immediate assistance with technology that is not working, please contact the\u00a0ITS Help Desk. If you would like to submit a request for ITS assistance with a new project or technology resource, please complete the\u00a0University IT Request Form. Within one month of submitting the\u00a0University IT Request Form, ITS will be in touch to [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":145,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-158","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Request and Evaluation Process | Information Technology Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/learn-about-its\/university-governance-for-it\/it-request-and-evaluation-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Request and Evaluation Process\" \/>\n<meta property=\"og:description\" content=\"If you need immediate assistance with technology that is not working, please contact the\u00a0ITS Help Desk. 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