{"id":14,"date":"2025-09-04T17:07:58","date_gmt":"2025-09-04T21:07:58","guid":{"rendered":"https:\/\/www.clarku.edu\/information-technology-services\/?page_id=14"},"modified":"2025-10-09T10:23:45","modified_gmt":"2025-10-09T14:23:45","slug":"get-it-help","status":"publish","type":"page","link":"https:\/\/www.clarku.edu\/information-technology-services\/get-it-help\/","title":{"rendered":"Get Help"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-4a938530 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45rem\">\n<p class=\"is-style-intro\">The ITS Help Desk offers the Clark community a single point of support for technology.\u00a0 <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sidebar-right is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:helpdesk@clarku.edu\">Email the help desk<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/itshelp.clarku.edu\">submit a ticket<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/a-z-service-catalog\/\">Explore all services<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:4rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull section-intro has-light-warm-gray-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"background-image:url(&apos;https:\/\/www.clarku.edu\/information-technology-services\/wp-content\/uploads\/sites\/92\/its-help.jpg&apos;);background-size:cover;\" class=\"wp-block-group padded lifted has-white-background-color has-background wp-container-content-69bc4bdf is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:25.625rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group padded has-charcoal-color has-text-color has-link-color wp-elements-c9a156d4766a518161638e31f7445ce1 is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"color:var(--clarku-color-deep-red)\" class=\"eyebrow  has-text-align-left\">how can we help?<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Common issues<\/h2>\n\n\n\n<p>We recommend the following links to help with the most common questions. Not sure what type of help you need? Browse <strong><a href=\"https:\/\/www.clarku.edu\/information-technology-services\/a-z-service-catalog\/\">our list of services<\/a>.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-true-black-background-color has-background wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/clark-account\/\">Activate your clark account<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-true-black-background-color has-background wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/connect-to-the-clark-network\/\">Connect to the network<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-true-black-background-color has-background wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/av-on-clark-owned-computers\/\">get antivirus software<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-true-black-background-color has-background wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/printing-services\/\">find printing resources<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-true-black-background-color has-background wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/canvas\/\">Access canvas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-true-black-background-color has-background wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/your-password\/\">change password<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-true-black-background-color has-background wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/a-z-service-catalog\/\">Explore it services<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-true-black-background-color has-background wp-element-button\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/clark-email\/\">check your email<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The ITS Help Desk offers the Clark community a single point of support for technology.\u00a0 Common issues We recommend the following links to help with the most common questions. Not sure what type of help you need? Browse our list of services.<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Get Help | Information Technology Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/information-technology-services\/get-it-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get Help\" \/>\n<meta property=\"og:description\" content=\"The ITS Help Desk offers the Clark community a single point of support for technology.\u00a0 Common issues We recommend the following links to help with the most common questions. 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