{"id":113,"date":"2026-03-06T09:59:50","date_gmt":"2026-03-06T14:59:50","guid":{"rendered":"https:\/\/www.clarku.edu\/business-and-financial-services\/?page_id=113"},"modified":"2026-03-11T10:47:37","modified_gmt":"2026-03-11T14:47:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-columns sidebar is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45rem\">\n<h2 class=\"wp-block-heading\" id=\"h-general\">General<\/h2>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>What are the benefits of SmartBuy Plus?<\/summary>\n<p>The introduction of SmartBuy&nbsp;<em>Plus<\/em>&nbsp;will provide several benefits to the Clark community including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More efficient purchasing process.<\/li>\n\n\n\n<li>Cost savings by making it easier to identify and purchase from preferred vendors.<\/li>\n\n\n\n<li>Streamlined\/faster approval process.<\/li>\n\n\n\n<li>More efficient and more accurate payment process.<\/li>\n\n\n\n<li>Integrates with Banner and assists with budget management.<\/li>\n\n\n\n<li>Easy re-ordering of items.<\/li>\n\n\n\n<li>Can review purchasing history, generate reports.<\/li>\n\n\n\n<li>Reduction in paper-use.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How will SmartBuy Plus affect the way I work?<\/summary>\n<ul class=\"wp-block-list\">\n<li>There will be a single location for online ordering from key vendors. No need to logon to the vendor\u2019s website (WB Mason for example).<\/li>\n\n\n\n<li>A key goal is to eliminate paper purchase orders. All purchasing activity will be generated through Smart Buy Plus, and POs would be created electronically.<\/li>\n\n\n\n<li>Approvals will be done electronically, eliminating the need to circulate paper purchase orders for required signatures.<\/li>\n\n\n\n<li>Receiving will also be done electronically \u2013 no more paper purchase order receiving copies.<\/li>\n\n\n\n<li>Encumbrances will be posted to Banner allowing improved budget tracking.<\/li>\n\n\n\n<li>There will be online forms that will also get routed electronically for the appropriate approvals.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>What are the types of vendor catalogs?<\/summary>\n<p>There will be two types of vendor catalogs available in SmartBuy Plus \u2013 hosted catalogs and \u201cpunch-out\u201d catalogs. It is expected that there will be approximately 12 catalogs available when the the system is introduced.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A hosted catalog resides within the eProcurement system and is maintained on a periodic basis by the vendors.<\/li>\n\n\n\n<li>A punch-out catalog is hosted on the vendor\u2019s website. Shopping carts are then returned to Smart Buy Plus for processing.<\/li>\n\n\n\n<li>\u201cNon-catalog\u201d items can also be ordered through the system, whether or not the vendor is one of the catalog vendors.<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I find out which vendors are available in SmartBuy Plus?<\/summary>\n<p>In order for a vendor to be available in SmartBuy Plus, two things need to occur. The first is that the vendor needs to be set up for payment in our accounting system (Banner). The second is that the vendor needs to be flagged as an \u201ceprocurement vendor\u201d in Banner.<\/p>\n\n\n\n<p>When using SmartBuy Plus, you can check to see if the vendor is available by browsing the list of currently active vendors. You do this by clicking the \u201cVendors\u201d link next to the word \u201cBrowse\u201d located at the top of the screen:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"203\" src=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/browse-vendors.avif\" alt=\"screen shot of system\" class=\"wp-image-121\" srcset=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/browse-vendors.avif 500w, https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/browse-vendors-300x122.avif 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p>You will then see a list of vendors you can browse. You can also then search for a particular vendor by clicking on the + symbol to the left of \u201cClick to expand Search for Vendor Filter\u201d at the top left of the browse vendor page.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I request a new vendor to be added?<\/summary>\n<p>To request an existing vendor (already in Banner) be added to SmartBuy Plus, please send an email message to&nbsp;<a href=\"mailto:apayables@clarku.edu\">apayables@clarku.edu<\/a>. Any additional ordering information (fax\/email) you can provide is helpful.<\/p>\n\n\n\n<p>For a vendor that is brand new to Clark, please complete the \u201cNew Vendor Request Form\u201d located in the \u201cForms and Services\u201d section on the home page of SmartBuy Plus. Please note that you will need to provide a completed \u201cSubstitute W9\u201d form, which the vendor will need to complete and provide to you. A blank form is&nbsp;<a href=\"http:\/\/www.clarku.edu\/offices\/purchasing-mockup\/www-content\/blogs.dir\/3\/files\/sites\/122\/2020\/02\/substitute-w9-form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">available for download<\/a>. If the vendor is an individual with a social security number, please do not upload the W9 form into the New Vendor Form but instead fax it to 508-793-7500.<\/p>\n\n\n\n<p>After you have completed the form, select \u201cAdd and go to Cart\u201d from the \u201cAvailable Actions\u201d menu located at the top of the form and then click on the blue \u201cGo\u201d button. Even though you are not placing an order\/making a purchase, you will still need to go through the checkout process (or assign your cart if you are a shopper). This means you also need to enter accounting codes since you cannot complete the checkout process without them. As accounting codes are not relevant to a new vendor request, you can just enter whatever accounting codes you would like \u2013 they will be ignored. You should then submit the requisition. The accounting office will let you know when the vendor set up is complete.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>What do I do if I encounter an error while trying to add a form to my shopping cart?<\/summary>\n<p>When you try to add a completed form to a shopping cart, you may receive one of the error messages below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"217\" src=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/cart-error.avif\" alt=\"\" class=\"wp-image-122\" srcset=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/cart-error.avif 794w, https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/cart-error-300x82.avif 300w, https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/cart-error-768x210.avif 768w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/figure>\n\n\n\n<p>This error is caused because certain forms are processed differently in SmartBuy Plus and therefore can\u2019t be mixed with other forms or orders. To resolve this problem, you are going to need to have an empty cart to save your form to. Please follow the steps below.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The form you are working on should be in a separate web-browser window. The next steps require you to access SmartBuy Plus so you should either click on the browser window that doesn\u2019t contain the SmartBuy Plus form or log into SmartBuy Plus using a different browser (Firefox or Internet Explorer) than the one that contains the form.<\/li>\n\n\n\n<li>View your active shopping cart by clicking on the shopping cart icon at the upper right hand side of the screen and then by clicking \u201cView My Cart\u201d.<\/li>\n\n\n\n<li>You will now be in \u201cShopping Cart\u201d view and you can see the item(s) that are currently in your cart.<\/li>\n\n\n\n<li>You have two options at this point \u2013 you can empty the cart or you can save the cart and create a new one.<\/li>\n\n\n\n<li>You can delete the items in your cart by clicking on the \u201cEmpty Cart\u201d button in \u201cShopping Cart\u201d view (button is located in the upper right of the screen, below and to the left of \u201cProceed to Checkout\u201d). Once you have emptied your cart, proceed to the last step below.<\/li>\n\n\n\n<li>You can save your cart and create a new one. Under \u201cShopping Cart\u201d at the top left of the screen, there is text that reads \u201cName this cart.\u201d In the box next to that text, give the cart a name that is meaningful and click the \u201cUpdate\u201d button just below the text. You should then create a new cart buy clicking on the shopping cart icon under the home icon located on the menu bar at the left of your screen. Then select \u201cMy Carts and Orders\u201d and then \u201cView Draft Shopping Carts.\u201d This will display a list of any saved shopping carts you have (and this is how you can return to your saved cart). Click on the \u201cCreate Cart\u201d button at the top of the screen, which will provide you with a new shopping cart.<\/li>\n\n\n\n<li>At this point you have an empty shopping cart to work with. Click on the browser window that contains the form you were working with. At the top of the form, click \u201cSave and add to cart.\u201d Proceed to checkout (or assign your cart) as you normally would.<\/li>\n<\/ol>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I set up a dashboard?<\/summary>\n<p>SmartBuy Plus dashboards features provides an alternative \u201chome\u201d screen which allows you to quickly see and access important SmartBuy Plus information. There are currently two dashboard formats for you to choose from. Instructions for accessing and setting dashboards is shown below. The use of dashboards is strictly voluntary and a personal preference.<\/p>\n\n\n\n<p>To use a dashboard:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on your name, towards the upper right of the screen. You will see the menu shown below. Click on \u201cDashboards.\u201d<br><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"248\" height=\"207\" src=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/smartbuy-plus-dashboard-1.avif\" alt=\"\" class=\"wp-image-123\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will now see a dashboard called \u201cShopper Dashboard\u201d. You can scroll down the screen to see the rest of it. You can also choose to look at an alternate dashboard by selecting \u201cView Another Dashboard\u201d and selecting from the dropdown list.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"426\" height=\"46\" src=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/smartbuy-plus-dashboard-2.avif\" alt=\"\" class=\"wp-image-124\" srcset=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/smartbuy-plus-dashboard-2.avif 426w, https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/smartbuy-plus-dashboard-2-300x32.avif 300w\" sizes=\"auto, (max-width: 426px) 100vw, 426px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once you have decided which dashboard you\u2019d like to use as your home page, click on your name again and this time select \u201cSet My Home Page\u201d from the menu.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"248\" height=\"207\" src=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/smartbuy-plus-dashboard-3.avif\" alt=\"\" class=\"wp-image-125\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you decide you want to set your home page back to the default home page (no dashboard), select \u201cShop\u201d-&gt;\u201dShopping Home\u201d from the menu on the left of the screen and then select \u201cSet My Home Page\u201d per the instructions above.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Who do I contact if I have any questions regarding SmartBuy Plus?<\/summary>\n<p>Please email any questions to&nbsp;<strong><a href=\"mailto:smartbuyplus@clarku.edu\">smartbuyplus@clarku.edu<\/a><\/strong><\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><?xml encoding=\"utf-8\" ?><nav class=\"is-vertical wp-block-navigation is-content-justification-stretch is-layout-flex wp-container-core-navigation-is-layout-2c14e10a wp-block-navigation-is-layout-flex\" aria-label=\"SmartBuy Plus submenu\"><ul class=\"wp-block-navigation__container  is-vertical wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/training-topics\/\"><span class=\"wp-block-navigation-item__label\">Training topics<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/common-terms\/\"><span class=\"wp-block-navigation-item__label\">Common terms<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/\"><span class=\"wp-block-navigation-item__label\">Frequently asked questions<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/fiscal-year-end-procedures\/\"><span class=\"wp-block-navigation-item__label\">Fiscal year-end procedures<\/span><\/a><\/li><\/ul><\/nav>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group section is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns contact-area is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\">\n<div class=\"wp-block-cover has-custom-content-position is-position-bottom-left\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" class=\"wp-block-cover__image-background wp-image-399 size-large\" alt=\"\" src=\"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-content\/uploads\/sites\/126\/Clark_University_Sign_Oct_15_2025-002-1024x683.avif\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim wp-block-cover__gradient-background has-background-gradient has-gradient-2-gradient-background\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-639b5052 wp-block-cover-is-layout-constrained\"><div style=\"color:var(--clarku-color-white)\" class=\"eyebrow  has-text-align-left\">Contact information<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color has-small-font-size wp-elements-2c498b71ecbe4b8c80563d32996469f5\" id=\"h-purchasing-office\">Purchasing Office<\/h2>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group contact-text has-light-warm-gray-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Contact information<\/strong><\/p>\n\n\n\n<p class=\"icon tel has-small-font-size\">1-508-421-3839<\/p>\n\n\n\n<p><strong>Office location<\/strong><\/p>\n\n\n\n<p class=\"icon clock\">Monday \u2013 Friday<br>9:00 a.m. to 5 p.m.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>General<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":68,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-113","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently Asked Questions | Business and Financial Services | Clark University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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shot of system"},{"@type":"BreadcrumbList","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/pages\/113#breadcrumbs","itemListElement":[{"@type":"ListItem","position":0,"name":"ClarkU","item":"https:\/\/www.clarku.edu\/"},{"@type":"ListItem","position":1,"name":"Business and Financial Services","item":"https:\/\/www.clarku.edu\/business-and-financial-services"}]},{"@type":"WebSite","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/#website","url":"https:\/\/www.clarku.edu\/business-and-financial-services\/","name":"Business and Financial Services","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.clarku.edu\/business-and-financial-services\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-1","position":1,"url":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-1","name":"What are the benefits of SmartBuy Plus?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"The introduction of SmartBuy&nbsp;<em>Plus<\/em>&nbsp;will provide several benefits to the Clark community including:\n\nMore efficient purchasing process.\nCost savings by making it easier to identify and purchase from preferred vendors.\nStreamlined\/faster approval process.\nMore efficient and more accurate payment process.\nIntegrates with Banner and assists with budget management.\nEasy re-ordering of items.\nCan review purchasing history, generate reports.\nReduction in paper-use.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-2","position":2,"url":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-2","name":"How will SmartBuy Plus affect the way I work?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"There will be a single location for online ordering from key vendors. No need to logon to the vendor\u2019s website (WB Mason for example).\nA key goal is to eliminate paper purchase orders. All purchasing activity will be generated through Smart Buy Plus, and POs would be created electronically.\nApprovals will be done electronically, eliminating the need to circulate paper purchase orders for required signatures.\nReceiving will also be done electronically \u2013 no more paper purchase order receiving copies.\nEncumbrances will be posted to Banner allowing improved budget tracking.\nThere will be online forms that will also get routed electronically for the appropriate approvals.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-3","position":3,"url":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-3","name":"What are the types of vendor catalogs?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"There will be two types of vendor catalogs available in SmartBuy Plus \u2013 hosted catalogs and \u201cpunch-out\u201d catalogs. It is expected that there will be approximately 12 catalogs available when the the system is introduced.\n\nA hosted catalog resides within the eProcurement system and is maintained on a periodic basis by the vendors.\nA punch-out catalog is hosted on the vendor\u2019s website. Shopping carts are then returned to Smart Buy Plus for processing.\n\u201cNon-catalog\u201d items can also be ordered through the system, whether or not the vendor is one of the catalog vendors.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-4","position":4,"url":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-4","name":"How do I find out which vendors are available in SmartBuy Plus?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"In order for a vendor to be available in SmartBuy Plus, two things need to occur. The first is that the vendor needs to be set up for payment in our accounting system (Banner). The second is that the vendor needs to be flagged as an \u201ceprocurement vendor\u201d in Banner.\nWhen using SmartBuy Plus, you can check to see if the vendor is available by browsing the list of currently active vendors. You do this by clicking the \u201cVendors\u201d link next to the word \u201cBrowse\u201d located at the top of the screen:\n\nYou will then see a list of vendors you can browse. You can also then search for a particular vendor by clicking on the + symbol to the left of \u201cClick to expand Search for Vendor Filter\u201d at the top left of the browse vendor page.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-5","position":5,"url":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-5","name":"How do I request a new vendor to be added?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"To request an existing vendor (already in Banner) be added to SmartBuy Plus, please send an email message to&nbsp;apayables@clarku.edu. Any additional ordering information (fax\/email) you can provide is helpful.\nFor a vendor that is brand new to Clark, please complete the \u201cNew Vendor Request Form\u201d located in the \u201cForms and Services\u201d section on the home page of SmartBuy Plus. Please note that you will need to provide a completed \u201cSubstitute W9\u201d form, which the vendor will need to complete and provide to you. A blank form is&nbsp;available for download. If the vendor is an individual with a social security number, please do not upload the W9 form into the New Vendor Form but instead fax it to 508-793-7500.\nAfter you have completed the form, select \u201cAdd and go to Cart\u201d from the \u201cAvailable Actions\u201d menu located at the top of the form and then click on the blue \u201cGo\u201d button. Even though you are not placing an order\/making a purchase, you will still need to go through the checkout process (or assign your cart if you are a shopper). This means you also need to enter accounting codes since you cannot complete the checkout process without them. As accounting codes are not relevant to a new vendor request, you can just enter whatever accounting codes you would like \u2013 they will be ignored. You should then submit the requisition. The accounting office will let you know when the vendor set up is complete.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-6","position":6,"url":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-6","name":"What do I do if I encounter an error while trying to add a form to my shopping cart?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"When you try to add a completed form to a shopping cart, you may receive one of the error messages below:\n\nThis error is caused because certain forms are processed differently in SmartBuy Plus and therefore can\u2019t be mixed with other forms or orders. To resolve this problem, you are going to need to have an empty cart to save your form to. Please follow the steps below.\n\nThe form you are working on should be in a separate web-browser window. The next steps require you to access SmartBuy Plus so you should either click on the browser window that doesn\u2019t contain the SmartBuy Plus form or log into SmartBuy Plus using a different browser (Firefox or Internet Explorer) than the one that contains the form.\nView your active shopping cart by clicking on the shopping cart icon at the upper right hand side of the screen and then by clicking \u201cView My Cart\u201d.\nYou will now be in \u201cShopping Cart\u201d view and you can see the item(s) that are currently in your cart.\nYou have two options at this point \u2013 you can empty the cart or you can save the cart and create a new one.\nYou can delete the items in your cart by clicking on the \u201cEmpty Cart\u201d button in \u201cShopping Cart\u201d view (button is located in the upper right of the screen, below and to the left of \u201cProceed to Checkout\u201d). Once you have emptied your cart, proceed to the last step below.\nYou can save your cart and create a new one. Under \u201cShopping Cart\u201d at the top left of the screen, there is text that reads \u201cName this cart.\u201d In the box next to that text, give the cart a name that is meaningful and click the \u201cUpdate\u201d button just below the text. You should then create a new cart buy clicking on the shopping cart icon under the home icon located on the menu bar at the left of your screen. Then select \u201cMy Carts and Orders\u201d and then \u201cView Draft Shopping Carts.\u201d This will display a list of any saved shopping carts you have (and this is how you can return to your saved cart). Click on the \u201cCreate Cart\u201d button at the top of the screen, which will provide you with a new shopping cart.\nAt this point you have an empty shopping cart to work with. Click on the browser window that contains the form you were working with. At the top of the form, click \u201cSave and add to cart.\u201d Proceed to checkout (or assign your cart) as you normally would.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-7","position":7,"url":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-7","name":"How do I set up a dashboard?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"SmartBuy Plus dashboards features provides an alternative \u201chome\u201d screen which allows you to quickly see and access important SmartBuy Plus information. There are currently two dashboard formats for you to choose from. Instructions for accessing and setting dashboards is shown below. The use of dashboards is strictly voluntary and a personal preference.\nTo use a dashboard:\n\nClick on your name, towards the upper right of the screen. You will see the menu shown below. Click on \u201cDashboards.\u201d\n\n\n\nYou will now see a dashboard called \u201cShopper Dashboard\u201d. You can scroll down the screen to see the rest of it. You can also choose to look at an alternate dashboard by selecting \u201cView Another Dashboard\u201d and selecting from the dropdown list.\n\n\n\nOnce you have decided which dashboard you\u2019d like to use as your home page, click on your name again and this time select \u201cSet My Home Page\u201d from the menu.\n\n\n\nIf you decide you want to set your home page back to the default home page (no dashboard), select \u201cShop\u201d-&gt;\u201dShopping Home\u201d from the menu on the left of the screen and then select \u201cSet My Home Page\u201d per the instructions above.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-8","position":8,"url":"https:\/\/www.clarku.edu\/business-and-financial-services\/operations-services\/purchasing\/smartbuy-plus\/frequently-asked-questions\/#faq-8","name":"Who do I contact if I have any questions regarding SmartBuy Plus?","answerCount":"1","acceptedAnswer":{"@type":"Answer","text":"Please email any questions to&nbsp;<strong>smartbuyplus@clarku.edu<\/strong>","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/pages\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/comments?post=113"}],"version-history":[{"count":5,"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/pages\/113\/revisions"}],"predecessor-version":[{"id":412,"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/pages\/113\/revisions\/412"}],"up":[{"embeddable":true,"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/pages\/68"}],"wp:attachment":[{"href":"https:\/\/www.clarku.edu\/business-and-financial-services\/wp-json\/wp\/v2\/media?parent=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}