Technology @ Clark

Using technology resources at Clark is essential. On this page, you'll find information about the most common aspects of using technology on campus. If you have additional questions, please do not hesitate to check out the ITS website or contact the ITS Help Desk (508-793-7745 / helpdesk@clarku.edu).

Clark account and email

All Clark students get a Clark account, comprising a username and password. You will use it to access most of Clark's electronic resources (including email, ClarkYOU, Moodle, etc.) You need to activate your Clark account with the credentials you receive in your account activation letter before you start using it.

Owning a computer

Clark recommends that students have their own computer to support academic work. While a specific brand of computer is not mandated, we encourage students whenever possible to own laptops, as they are easy to bring to the library, study groups, class or home over break. Because you can bring them with you, they are also easier to get support for via the ITS Help Desk in the Academic Commons.

ITS understands that shopping for computers can be challenging and expensive. To help you, we offer recommendations about the hardware that is most likely to cost-effectively suit your needs as a student; based on average student use, we expect these system specifications to last for the duration of your undergraduate program. If you are coming to Clark with a particular program of study in mind, you may want to check with that academic department to see if they have a preferred computing platform (i.e., Windows vs. Apple). Please note that while support is available for Windows and Apple operating systems via the Help Desk, we do not provide support for running the Windows operating system on an Apple computer (BootCamp or other dual-boot scenarios).

What if I don't bring a computer to campus?

While owning a computer is not required to be successful in your studies at Clark, access to one definitely is. Students without their own computers may use the computing labs on campus.

Computer software

Faculty often require students to submit papers in an electronic format, either Microsoft Word or PDF. Please note that you do not need to pay for, or separately purchase, a license for Microsoft Office. Office 365 and antivirus software are provided to you as a Clark student — at no extra cost. Microsoft Word, Excel and PowerPoint all have the ability to save a file as a PDF. In addition, Clark offers other software at free or reduced cost. To get access to this software, all you'll need is your Clark account information at the links below.

Computer security

If you bring a computer to campus, be sure to keep a record of its serial number and/or service tag. Also, consider engraving your name and phone number onto any computer equipment you bring to campus. Do not leave your computer unattended in public places on campus.

In addition to physical security, also consider the security of your data and personal information. Clark requires that computers connected to the campus network have up-to-date antivirus (AV) software and security updates for the operating system. ITS licenses an antivirus software for student computers (both Windows and Apple). It is provided at no extra cost (see link above).

To keep your files safe and backed up, please consider using a service such as OneDrive for Business to back up or store files. It is included with your Office 365 license. OneDrive for Business affords you the convenience of accessing your files from any computer with an internet connection and will, should your computer have a major malfunction, keep your files secure.

Documentation/software

It is also important for you to bring along any associated documentation, such as warranty information, operating system disks, restore disks, software and corresponding licensing information that came with your computer. Some manufacturers require you to run a back-up utility to create restore or recovery CD/DVDs. We strongly suggest you create these before you leave home and bring them to campus with you.

Printing on campus

Network printing services are available in campus computer labs, Goddard Library, Jonas Clark Hall, and the University Center. Print jobs may be submitted from anywhere and picked up at one of the printing stations. Students have a printing allowance allocated each semester and may purchase additional printing credit.

Currently, there are no network printers located in the residential halls. Students may bring personal printers if they wish, but access to them would be via local USB connections only (they will not work on the wireless network), so if you're bringing a printer with you, be sure also to bring a cable to connect it to your computer.

The Clark Network — wired and wireless

Clark recently completed a major wireless upgrade project. All residence hall rooms have active network jacks and wireless coverage for students to connect to ClarkNet (the campus network) and the internet. Wireless access is available throughout the residence halls and across campus. Connecting via an Ethernet cable is recommended for the fastest connection speeds if you are in your residence hall room.

Once you arrive on campus, you will be required to register your computer and any other devices (such as smartphones, tablets and game systems) on the network for them to work, wired or wirelessly.

Where is help available if I need it?

Clark offers a free Help Desk service, seven days a week. Support is available in person, by phone, via email or through a Web request.