Information Technology Services

Work for ITS

Information Technology Services is a fun and exciting place to work!

We offer a variety of positions to undergraduate students, funded by work-study and non work-study funding. Student employees have the opportunity to learn and grow within the organization. On average our student staff work anywhere between 7 and 15 hours a week. No student in the employment of the University may work more than 20 hours per week during the academic year.

Positions Open

ITS is looking to fill a limited number of Help Desk Support Consultant positions with talented, motivated and people-oriented undergraduate students, for Spring 2015. Job description is detailed below.

Apply for Help Desk position.


ITS Student Employment Positions


Help Desk Support Consultant

Job Description:

Under the supervision of a student supervisor and the ITS Client Supprt Services staff, Help Desk Consultants will: assist students (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. The consultants will troubleshoot software and network connectivity problems for students and log tickets for all help calls as well as schedule appointments for Desktop Support Technicians as needed; perform regularly scheduled “walk-throughs” of the Goddard Library Computing Lab public computing spaces and verify the working order of the computers and printer, replenishing printing supplies as needed; conduct weekly cleaning and maintenance of the Goddard Library computing areas; keep student supervisors informed of all issues, problems, and repairs of cluster equipment; attend and participate in student staff meetings and workshops; perform other duties as assigned.

Qualifications/Requirements:

Excellent customer service skills; ability to multi-task; working knowledge of Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or MAC troubleshooting; Familiarity with campus computing resources as well as Internet resources such as groups, electronic mail, and the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self motivated; Good time management skills and keen attention to details.


Help Desk Support Technician:

Job Description:

Under the supervision of a student supervisor and the ITS Client Support Services staff, Desktop Support Technicians will assist faculty, staff, and students (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. Technicians will troubleshoot and repair hardware, software, and network problems for faculty, staff and students; Disseminate information about changes in procedures, work-arounds, diagnostics, or problems; Inform the appropriate ITS staff of reported issues/problems with campus computing resources; Log, update and solve outstanding Help Desk tickets; Participate in monthly meetings with ITS staff to get updates and discuss Help Desk related matters; Perform other duties as assigned.

Qualifications/Requirements:

One or two semesters employment as a Clark Help Desk Consultant; Excellent customer service skills; Proficiency with Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or Mac troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self motivated; Good time management skills and attention to details.

Academic Technology Intern:

Job Description:

Under the supervision of the Academic Technologists, the Academic Technology Interns collaborate with faculty and students on projects to enhance the teaching, learning and research activities of the University. ATI’s provide support to clients in the Academic Technology offices, located on the 4th floor of the Academic Commons in Goddard Library. In this space, faculty, staff and students can expect to receive assistance with and training in the use of multimedia production hardware and software, including: video production; web development; Flash-based multimedia development; Photoshop image manipulation; flatbed and slide scanning; poster printing; and basic audio-visual recording tasks. In addition, ATI’s may be called up to help clients with questions and problems related to the use of Clark University computing resources; troubleshoot basic hardware, software, and network problems; and develop documentation supporting hardware and software. Performs other duties/projects as assigned

Qualifications/Requirements:

Excellent customer service skills. Proficiency with PC and/or Mac Operating Systems hardware, and general knowledge of application software. Proficient PC and/or Mac troubleshooting skills. Familiarity with campus computing resources as well as Internet resources, such as blogs, social networks and other web tools. Ability to take direction and work independently. Strong written and verbal communication skills. Self motivated. Good time management skills and attention to details. Preference may be given to candidates with demonstrable skills in multimedia and/or web development.


Media Services Intern:

Job Description

Under the supervision of the Manager of Media Services and the Media Specialist the Media Services Intern (MSI) will support the use of audio visual equipment and media used by Clark University faculty, staff, students and guests. The MSI will schedule, deliver and set up AV equipment for classes and events, provide first level support to end users of the AV systems including basic troubleshooting and routine maintenance of AV systems. The MSA performs audio and video duplication and conversion services, proctors/operates equipment for events and may assist with audio/video production and installations. Performs other duties as assigned.

Qualifications/Requirements

Qualified candidates will have excellent customer service skills and basic AV equipment troubleshooting skills. In addition, the candidate will possess: proficiency with PC and Mac operating systems, computer hardware, and application software; familiarity with computing resources on campus; the ability to lift up to 40 pounds; good time management skills, attention to detail and the ability to prioritize multiple tasks and meet deadlines.

For more information about Media Services Intern positions, write to media@clarku.edu