ITS Quick Support
Browse the ITS site for information on various IT services, visit the Help Desk pages, use the A-Z listing of services, or use the quick links to go directly to help docs on a particular service:
Tech Articles
Spring 2012
Please take a moment to browse recent news about our services and technology related initiatives:
Mac OS X 10.7 (Lion)
As with any new major software release, there are usually a few bumps that need to be ironed out. ITS is seeing a fair number of notes about programs that are incompatible with this new OS and is advising that people hold off on upgrading their computers until Apple and other software vendors can address the changes.
ITS is expecting to start supporting OS X 10.7 beginning in the summer of 2012, however early adopters will be able to register their 10.7 computers now. Please note that in order to expedite the process to register your computer on the Clark network, please make sure to download and install any updates your Apple or Windows device may need; don't forget to include your antivirus updates.
Hardware Recommendations
We update our minimum and recommended specifications page regularly for incoming students as well as for faculty and staff looking to buy a new computer for personal use. ITS has expanded its hardware vendor partnerships to include Hewlett-Packard (HP) in addition to Dell and Apple. These partnerships help us to realize heavily discounted prices on systems that match our hardware configuration recommendations and standards for personal purchases. If you are shopping for a new computer, we urge you to check these configurations and pricing before you make your purchase.
Supported Operating Systems
ITS currently supports Apple OS X 10.5 and 10.6 along with Microsoft Windows XP, Vista and 7. If you would like more information about software manufacturers' product lifecycles to see how they impact you and Clark, please visit: http://www.clarku.edu/softwarelifecycle.