ITS uses a ticketing system called Web Help Desk (WHD) to identify, track and direct technology requests. Whenever you contact ITS (in person, by phone or by email) about any question, it’s likely that we will create a Web Help Desk ticket.
Clark community members can also use WHD to create and track their ITS tickets. At any time of the day, as long as they have Internet access, faculty, staff, and students can check on the status of current requests, previously resolved requests, and can open new requests via this service: ITS Web Help Desk