If for any reason your Clark OneCard does not work, you should see the appropriate department so they can evaluate the situation. University Police oversees all building and parking garage access activity, Dining Services located in the Higgins University Center oversees all meal plan activity, and the OneCard Office located on the second floor at 22 Downing Street oversees all CashCard account activity. After you have seen the appropriate department and your Clark OneCard still does not work, bring it to the Clark OneCard Office located in 22 Downing Street 2nd Floor and we will determine if your card has been damaged and/or demagnetized.
The cardholder is responsible for immediately reporting a lost or stolen card to University Police located on the ground floor of Bullock Hall (ext. 7575). Only the CashCard balance at the time the card is reported missing and inactivated can be protected. The sequence code that controls your Clark OneCard will be changed so that no one can use your card. Think of your Clark OneCard like cash - and protect it like cash.
For an ID replacement, go to Clark OneCard Office located in 22 Downing Street, 2nd Floor during the regular office hours posted. There is a $15.00 replacement fee for a lost card which may be paid by check, exact cash or charged to your student account. If the card is damaged or not working, bring it to the office for evaluation. A damaged or demagnetized card may be replaced for free.
There is no difference. The OneCard and ID card are interchangeable names for the same card. The official name is the Clark OneCard. However, sometimes you will hear the OneCard referred to as an ID card.
The first eight numbers printed on the front of your OneCard is your ID number. The last two numbers simply represent the issuance number for your card. This gets updated if your card is lost and replaced.