Updating Your Clark ALERTS Contact Information

How is my contact information updated for Clark ALERTS?: You MUST update your Clark ALERTS contact information from the Everbridge website: www.everbridge.com. You are responsible for making all updates or changes to your contact information. Clark University currently does not update your information from other University data sources.
How do I update my contact information?: If you have already registered for the system but need to update your contact information (i.e., phone number or e-mail address), go to www.everbridge.com and click on “Customer Login.” Enter your member ID and password. Click on "Admin" > "My Profile." Update information and click "Save."
What do I do if I forget my password or the Everbridge system locks me out?: If you forget your password, click on the "Forgot your password?" link at the bottom of the main log in screen. You will be asked for your member ID number and asked to answer the hint question you provided at the time of registration. After entering your member ID number and answering the hint question correctly, a temporary password will be sent to your e-mail address. You can now log back into the system and change your numeric password and alias password. After 3 unsuccessful attempts at logging into the Everbridge system, it will lock your account. You can still reset your password by following the instructions above.

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