Clark ALERTS

What is Clark ALERTS?

Clark ALERTS is Clark University’s emergency notification system, which uses a variety of methods to contact students, faculty, and staff, including:

Text messages (SMS) to mobile devices
Instant messages (AOL, MSN, and Yahoo)
Calls to off-campus phones and mobile phone numbers
E-mails to Clark and non-Clark addresses

How does Clark ALERTS work?

During an urgent emergency situation, the Clark ALERTS system will send you a message with information and/or instructions concerning the emergency situation.

This automated system will send you the message by cycling through your defined points of contact to deliver the alert.

Under what circumstances will the University use Clark ALERTS?

Clark ALERTS may be activated under circumstances such as:

Bomb threats or other imminent violent threats
Fire alarms, natural gas leaks and hazardous spills affecting the entire campus
Building evacuations and lock downs affecting the entire campus (such as a shooter on campus)
Biological or pandemic emergencies
Natural disasters or unexpected weather conditions that require closure of campus on short notice
Power outages and utility failures resulting in an imminent threat
Campus closure due to declared civil emergency

What should I do if I receive an emergency call or e-mail from Clark ALERTS?

If you receive an emergency message from Clark ALERTS, do the following:

1. Listen to or read the ENTIRE message. The message is of a serious nature.
2. Follow any instructions given in the message.
3. Confirm receipt of the message when prompted and if it is safe to do so.

Do I need to respond to a Clark ALERTS message?

1. When you receive a Clark ALERTS message, it is very important that you first take the recommended action—such as evacuating a building, leave an area of campus, stop using tap water, etc.

2. After taking the recommended action, it is also important that you confirm receipt of the alert when prompted. If no confirmation is received, Clark ALERTS will continue cycling through your points of contact. Clark ALERTS may cycle through your contact paths multiple times if you do not confirm receipt of the message.

3. By confirming receipt of the message, you allow Clark ALERTS to more efficiently and expeditiously reach all members of the University community, which will save valuable time during an emergency situation.

What is a contact path?

A contact path is the order in which Clark ALERTS will attempt to reach you. You specify the contact path by setting the emergency priority next to each contact point. Below is a sample contact path:

IM (Emergency Priority = 1)
Mobile Phone (Emergency Priority = 2)
Text Message (Emergency Priority = 3)
Clark Email (Emergency Priority = 4)
Alternate Email (Emergency Priority = 5)

In this example, Clark ALERTS will contact the individual by IM first. If the individual does not confirm receipt of the alert when prompted, he/she will receive the alert by mobile phone next, and so on until the individual has confirmed receipt of the alert.

Please note: Clark ALERTS is intended to communicate urgent information to students, faculty, and staff during an emergency. For that reason, it is very important that you carefully consider your points of contact. If you have included parents, spouses, or others among your points of contact, we strongly suggest listing yourself as the first point of contact. To review your account, visit www.everbridge.com.

Will Clark University always use my most preferred method of contact for the Clark ALERTS Emergency Notification Service?

Depending on the type of emergency, Clark University may or may not send messages to all contact paths. Any contact path that is selected for distribution will be used in the preference order you indicated in your member profile.

How will I know the message is from Clark ALERTS?

The message sender will appear as follows:

For a text message: 89361
For a phone call: 1-508-793-7771
For an e-mail: Clark_ALERTS@clarku.edu
For an IM, please enter all the screen names in your buddy list for the IM service listed:
- AIM: alertpbura3, alertpbura4, alertpbura5, alertpbura6, alertpdena2, alertpdena4, alertpdena5, alertpdena6
- MSN: alert_pbura3, alert_pbura4, alert_pbura5, alert_pbura6, alert_pdena2, alert_pdena4, alert_pdena5, alert_pdena6
- Yahoo: alert_pbura3, alert_pbura4, alert_pbura5, alert_pbura6, alert_pdena2, alert_pdena4, alert_pdena5, alert_pdena6

Is there a charge for subscribing to receive messages via Clark ALERTS?

No. Clark University does not charge for use of this system. However, depending on your agreement with your mobile phone provider for text messages or mobile phone calls, you may incur charges. Please check with your provider to understand your charges.

Who sends Clark ALERTS messages?

Messages will be sent by authorized University personnel only, such as University Communications and University Police.

Can my parents or other family members also sign up so they’ll know what’s going on?

At this time, registration for the emergency notification service is only being offered to currently active students, faculty and staff. However, we strongly recommend that students provide their parents' phone numbers as contact paths, and that faculty and staff provide their emergency contacts' phone numbers and/or e-mail addresses as contact paths. Only students, faculty and staff can put this information in the system; parents, spouses or other family members cannot enter this information into the system. If you enter contact information for someone other than yourself, in the fields provided, we suggest you notify that person that they are a contact for you in Clark ALERTS.

Please note: Clark ALERTS is intended to communicate urgent information to students, faculty, and staff during an emergency. For that reason, it is very important that you carefully consider your points of contact. We strongly suggest listing a contact path for YOU first, before contact paths to parents, spouses or others. To review your account, visit www.everbridge.com.

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Clark ALERTS